Mapping Veteran Needs in Los Angeles Pro Bono Case Study: USC Center for Innovation and Research on Veterans and Military Families (USC CIR) October 2015

2 How “Corporate Citizenship” is defined broadly Corporate Citizenship, Sustainability, Corporate Responsibility and CSR are used interchangeably to refer to components of non-financial reporting Environmental stewardship Social impact / community engagement Responsible practices Inclusion and diversity Social impact programs Giving programs Employee engagement opportunities Strategic partnerships Business resource groups Inclusive recruiting policies Supportive workplace practices Training and development Energy and resource conservation and management Responsible procurement Client services supporting environmental stewardship Ethics + code of conduct Independence Upholding accounting standards Ensuring efficient functioning of financial markets Components of nonfinancial reporting [i.e., elements of Corporate Citizenship]: A company’s Corporate Citizenship brand reputation is the sum of its perceived social and environmental impact

3 Issue SolutionImpact Identify current gaps in veteran services and address the lack of comprehensive and accurate data regarding the military-impacted populations in Los Angeles County Create the nation’s first large-scale, comprehensive survey of veterans’ needs and services and assess the current state and structure of the Los Angeles Veterans Collaborative (LAVC), which comprises community stakeholders and representatives from organizations serving veterans and military families in the Los Angeles area USC CIR has a comprehensive data set addressing veteran’s needs in the county to help prioritize next steps and inform policy and replicate in other major geographies. This is the most comprehensive data set in existence. It lights the way to better understand our veterans’ needs even before they become an issue for the veteran! FY 15 Lack of centralized collaborative for veterans organizations and need for local data to identify specific areas of concern for military- impacted populations in San Francisco & Chicago Gather and engage community stakeholders (non-profits, philanthropic, educational, legislative) to form framework for future collaborative model and conduct a large-scale, comprehensive needs assessment study in San Francisco & Chicago FY 16 Community stakeholder engagement in San Francisco & Chicago further develops framework for a Veterans Collaborative in San Francisco and supports the veterans needs assessment study efforts that will inform policy to address areas of veterans’ specific need Issue to Impact

4 High-level timeline of key activities USC CIR and Deloitte Relationship Timeline Feb ‘15 Sponsored global research summit in LA Dec ‘14 Convened national stakeholders in D.C. to present model for other markets Fall ‘13 Launch USC pro bono project May ‘14 Conduct DU Visioning Session June ‘14 Present data teaser to key LA community stakeholders on Impact Day Sept ‘14 Official Press Release in LA SF Roadshow and CJCS Visit Mar ‘15 Launch Chicago Study Aug ‘15Apr/May ‘15 Build relationships with local SF organizations Spring ‘15 Develop Chicago study model Launch City/County San Francisco Study Nov ‘15Oct ‘15 Develop San Francisco study model

5 Brought key USC CIR team to Deloitte University for a deep dive visioning session Visioning Session

6 Impact Day Convened local government, business and nonprofit leaders to provide data teaser in LA office

7 Issue: Los Angeles policy makers, businesses, and community organizations need actionable insight to serve veterans needs and collaborate together Visualization examples

8 Military Transition Theory

9 Press release Convened local government, business and nonprofit leaders to officially release the data

10 Washington D.C. Convened local government, business and nonprofit leaders nationally to present the model and engage other markets to adopt

11 ID / Intro R1 Stakeholders Stakeholder Meetings R1 FY15 MarchAprilMay Project Management Project Planning Development of Study Model Stakeholder Engagement Legislative Roadshow Community / Stakeholders Engagement Community / Stakeholders Engagement Planning Major milestones and meetings through the end of FY15 Laying the Groundwork for the SF Study Milestone Swords to Plowshares Intro Project Kickoff Meeting Deadlines FY16 Proposal Identify Desired / Needed Support ID and Map Stakeholder Orgs Stakeholder Meetings R2 SF Veterans’ Affairs Commission ID / Intro R2 Stakeholders Roadshow Meetings Community Convening