Carl Evans The wider perspective for personalisation and social care.

The vision A stronger voice, more choice and control More influence and power to local people and local communities.

The context Wishes and expectations Demographics PRESSURE Technology and globalisation

The OHOCOS challenge  Greater independence, more choice and control  Potentially a radical change in the way services are provided and commissioned

Personalisation “ Personalisation is the process by which services are tailored to the needs and preferences of citizens. The overall vision is that the state should empower citizens to shape their own lives and the services they receive.”

Communication, Capacity, Commissioning and Quality Better support for people Workforce and Capacity Regulation Commissioning and contracting Continual improvement Listening and reacting

Empowerment – expert carer/expert patient Direct payments and individual budgets User Led Organisations (ULOs) / Advocacy (IMCAs) enabling people to be self sufficient as long as possible Listening and responding

Provision/Commissioning Innovation – POPPs, telecare, extra care housing Commissioning framework for health and wellbeing Increasing contribution of independent sector - Social Enterprise – 3rd sector development Social Care Green paper – funding options Review of eligibility criteria - CSCI

Capacity and capability Capacity –all relevant services –Improved information sharing –third sector inclusion –recruitment and retention Capability –Options for Excellence and skills academy –Professionalism - Registration and training

Quality PSA Indicators / Local Government National Indicator Set Local Area Agreements National Minimum Standards Safeguarding Vulnerable Adults

Support for Development Social Care reform Grant Sector led ‘consortium’ Regional facilitation National support and focus

Conclusion Personalisation Improved outcomes for the individual Improved outcomes for the population