“Understanding, anticipating and satisfying client needs in a globally competitive legal services market” by VINCENT FARIS CA (SA) Practising Chartered.

Slides:



Advertisements
Similar presentations
A new role for HE in FE post Browne? What has changed? Reduction in state funding Will direct/indirect funding matter? Competition on price, student.
Advertisements

Confronting the Under-Productive Partner Issue Copyright © 2007 by TAG Academy, LLC and Peter Giuliani. ALL RIGHTS RESERVED. This course material may not.
DaZee Hotels (Management & Allied Services)
Practice Professionalism and Profitability Presented by Lawrence Atkinson Slide 1 Lawrence Atkinson Practice Management Services.
THE DEVELOPMENT BANK OF SOUTHERN AFRICA
Essentials of Enrolment Management and Planned Organizational Change Presentation to the National Conference of the RCCFC November 3, 2006 Victoria J.
Financial Statements Audit
Private Equity - An introduction 26 th June, Pune GDA Consulting.
This is a presentation for use by Silver Fox Advisors to illustrate for professional service firms the benefits of referring their clients to SFA. Bankers,
DELIBERATIONS. From the Higher Education and FET Commission at SAMSA Skills Summit 2011 VISION To promote the delivery of a globally competitive teaching,
Preparing for Clementi - are you ready to compete? Peter Scott PETER SCOTT CONSULTING
1 Hedge Consulting – Business Case Founded in 1992.
DECENTRALIZATION AND RURAL SERVICES : MESSAGES FROM RECENT RESEARCH AND PRACTICE Graham B. Kerr Community Based Rural Development Advisor The World Bank.
Siena 2005 REGULATION OF THE LEGAL PROFESSION Nuno GAROUPA Universidade Nova de Lisboa CEPR, Londres.
Annual World Bank Conference on Land and Poverty 2015 Gasant Jacobs; South Africa Director: Business Development March 2015 The Use of Technology in Land.
Financial structure, management, and IFRS Reporting Creating value for growth Presenter: John Robinson Partner.
CHARTERED ACCOUNTANCY Professional advice to organisations and individuals.
SUB-REGIONAL CONFERENCE ON IMPROVING INDUSTRIAL PERFORMANCE AND PROMOTING EMPLOYMENT IN THE SOUTHERN AFRICAN DEVELOPMENT COMMUNITY GALLAGHER ESTATES, JOHANNESBURG,
{ ELSA International Negotiation Competition Concept and Working Group Results.
H OW TO G ET P RO B ONO L EGAL S ERVICES FOR Y OUR S MALL B USINESS Angie Hall Staff Attorney Small Business Legal Assistance Program (SBLAP) This presentation.
Company Overview October Who is PSMG Results oriented consulting firm specializing in delivery of process improvement and leading edge business.
WELCOME BACK!. LEARNING INTENTIONS Students will be able to: Suggest and justify a preferred management style in HRM Explain the link between business.
AFRALTI1 The Impact of the Mobile Money Revolution in Africa The Impact of the Mobile Money Revolution in Africa.
Southern Africa Services Exports 20 th February 2008 TRALAC Conference, Cape Town Dr. Nick Charalambides.
Succession planning for sole practitioners Peter Scott Peter Scott Consulting
Presentation to the Chinese Institute of Certified Public Accountants Beijing September 2012 Supporting International Development by China’s Corporate.
TAG Academy Network’s College Education Venues –Live Courses –Distance Learning Where, How, Why.
Enhanced Practice Management and New Services New Delhi, 10 October M FARHAD HUSSAIN FCA Member Council & Past President ICAB SAFA- IFAC Regional.
Improving Corporate Governance in Malaysian Capital Markets – The Role of the Audit Committee Role of the Audit Committee in Assessing Audit Quality.
SAPROPS SA Property Services. AGENDA Background + Research Background + Research Independent Agency Needs Independent Agency Needs SAPROPS Services SAPROPS.
Types of Law Practices Corporate Law Government Practice Legal Aid Offices Private Practice Each has own style, methods, clients, culture 33% are sole.
Prove You’re An Expert: Become Board Certified FloridaBar.org/certification FloridaBar.org/certification FloridaBar.org/certification.
2010 Marketing Committee Report Chuck Ludmer Chairman.
PROMOTING HUMAN RESOURCES IN THE PUBLIC SECTOR: CRITICAL ROLE OF HUMAN CAPITAL IN THE PERFORMANCE OF PUBLIC SERVICES IN AFRICA Africa’s Human Resources.
Services Legal Access legal advisory from Law firms in the US, with preferential fees negotiated by the Organizer for Piedmonts companies Apply for a sponsorship.
Department: Communications The Department of Communications Parliament 27 August 2004 The Department of Communications Presentation to the Portfolio Committee.
2010 Practice Management Annual Conference - LexisNexis Confidential - What’s New With PCLaw Alan Tuback September 15 th 2010 Las Vegas, NV.
CANTO 24th Annual Seminar Enhancing competitiveness in the Caribbean through the harmonization of ICT policies, legislation and regulation Bahamas, July.
Introduction to Business Chapter 26 Opening a Checking Account Essential Question: How does the banking and financial system help build and support our.
FEDHASA Presentation to Portfolio Committee on Tourism 21 February
2011 AMC INSTITUTE COMMUNITY CONFERENCE “ACCREDITATION - IT’S ALL ABOUT BEST PRACTICES” Suzanne C. Pine, CAE AMC – National Accounts, PCVB AMCI Accreditation.
©2014 Baker & McKenzie Global Services LLC The Evolution of Pricing A perspective on navigating the pricing maze Stuart Dodds, Director, Global Pricing.
Getting the Most from ILTA’s Litigation & Practice Support Peer Group Joanne Lane Julie Brown John Kapp Stephen Dooley.
Connorco Law Offices Find the right path Next.  Pro-active, entrepreneurial lawyer  Hands-on understanding of your business  Big savings from standard.
Presentation by James Vu, Daniel Chang, Andrew Cheung, Vicky Sorto Sanchez HealTech.
The Connecticut Society of Certified Public Accountants advocacy community education Connecticut Society of Certified Public Accountants Student Outreach.
TEMPUS-2009-DE-JPHES WeNeT European Commission TEMPUS.
Legal Management Resources LLC The Current Law Firm Landscape ACC Northeast Law Firm Briefing Session May 19, 2015 James W. Jones.
Knowledge and skills Group 2. Content The importance of knowledge and skills in the business Why do businesses need highly skilled people? The competition.
The experience of Wolf Theiss with Corporate Responsibility in the field of Education in the Region of SEE 5th Vienna Economic Forum.
Business Skills for Project Managers Improve Your Focus, Credibility and Success International Center for Etudes ICE
Transport & Economic Growth Vibrant Cities - Private Sector View Nick Green Squire Sanders Hammonds.
7 th Zimbabwe Pres Presented by: Mining & Sam Chikowore Infrastructure Exporien Mining Indaba October 2015.
Parramatta Economic Development Board Meeting of 9 June, 2004.
CMC-Canada Media Kit CMC-Canada fosters excellence and integrity in the management consulting profession as a whole. CMC-CanadaCMC-Canada administers,
“We provide people and businesses with affordable, reliable and convenient payment services.” Thomas Weisel Partners June 14, 2005.
P&E business services LTD International Tax planning TEL: , Charalambou Mouskou 20, Anthindorou Business Centre, Office No.301, P.O.Box.
Introduction and Course Overview By: Craig Owen White, Esq. International Mergers, Acquisitions and Joint Ventures: Extractive Industries/Government Agreements.
PREPARATION OF AN AFRICAN LAW FIRM FOR SPECIALISATION AND COMPETITION WITH FIRMS FROM THE DEVELOPED COUNTRIES: BY STERFORD MOYO 1. FIRST IMPRESSIONS 1.1The.
Rural Resources and Considerations: Pro Bono as a Law Practice Management Issue & the Role of Technology in Supporting Rural Lawyers Michael L. Monahan.
Industry Solutions Tom Ngo Chief Technology Officer.
South African Group on Earth Observation National Contribution to GEO Lerato Senoko Director: Earth Observations Department of Science and Technology;
Things to Consider When Hiring a Small Business Attorney
HELP MAKE A DIFFERENCE AIt=s the right thing to
21st Annual International Conference 2017
Ch 11 - Procurement Management Learning Objectives
Topic 2 : Cross Border Interdependence : Growth of Strategic ship Technology Partnership.
Our Pledge to you We are a nationally recognized, top ranked wealth management firm, whose competitive advantage is based on state-of-the-art technology,
The Successful lawyer’s toolkit
II. Management of Services
Presentation transcript:

“Understanding, anticipating and satisfying client needs in a globally competitive legal services market” by VINCENT FARIS CA (SA) Practising Chartered Accountant and Forensic Auditor. SADC LAWYERS ASSOCIATION Conference and Annual General Meeting Saturday, 23 August 2014 at the Elephant Hills Hotel, Victoria Falls, Zimbabwe.

SADC LAWYERS ASSOCIATION 2014 Conference and Annual General Meeting 2 INTRODUCTION Africa’s exploding economic growth and diversification Is there an explosion in the SADC region? Will legal services be needed? Can law firms benefit from the explosion? Does your firm have the infrastructure to participate in the explosion? Does your firm have sufficient human and financial capital resources to service and exploit your pro rata share of the anticipated increased growth?

SADC LAWYERS ASSOCIATION 2014 Conference and Annual General Meeting 3 WHY THE CLIENT WILL CHOOSE YOUR FIRM Professional excellence Service delivery Expertise / specialisms Skills Costs

SADC LAWYERS ASSOCIATION 2014 Conference and Annual General Meeting 4 VALUE FOR MONEY Terms of business Hourly rates Fee structure - time based / negotiated Time records Success fee Disbursements Communication

5 CLIENTS’ EXPECTATIONS What are they? Do you know them? Can you meet them or exceed them? WHAT YOUR FIRM SHOULD DO Revisit it’s marketing plan Define it’s short, medium and long term strategic direction Satisfy itself that it can deliver the services expected Act in a professional manner SADC LAWYERS ASSOCIATION 2014 Conference and Annual General Meeting

6 WHAT THE PRACTITIONER SHOULD DO TO SATISFY THE CLIENT Understand the matter Explain the legal process Set out the terms of business Provide an estimate of the cost Render a professional service timeously Communicate regularly on progress and / or delays Avoid the expectation gap SADC LAWYERS ASSOCIATION 2014 Conference and Annual General Meeting

7 OUTCOMES Satisfied client Expectations exceeded Quick payment Good for marketing CONCLUSION Future presentations by LSSA SADC LAWYERS ASSOCIATION 2014 Conference and Annual General Meeting

VINCENT FARIS CA (SA) TELEPHONE NUMBER (012) MOBILE NUMBER (082) ADDRESS 8 SADC LAWYERS ASSOCIATION 2014 Conference and Annual General Meeting