P LANNING M ANAGEMENT T OOLS FOR I NFORMATION C ENTERS Saad Haj Bakry, PhD, CEng, FIEE

P RINCIPLES O RGANIZATIONS I NFORMATION C ENTRES T ARGET T OOLS Saad Haj Bakry I MPLEMENTATION IC Planning Management Tools IC P LANNING M ANAGEMENT

P RINCIPLES Saad Haj Bakry Principles F RAMEWORK T ARGET T OOLS P LANNING M ANAGEMENT P LANNING IC Planning Management Tools

P LANNING T ECHNOLOGY P EOPLE O RGANIZATION Environment T O P C ompetitiveness Principles Saad Haj Bakry T IME: P ERFORMANCE IC Planning Management Tools

Saad Haj Bakry Principles P EOPLE: T & O S OURCE & T ARGET / T U SERS : T S TAFF / M ANAGERS : O THERS T ECHNOLOGY: K NOWLEDGE, T OOLS & S ERVICES TO S UPPORT THE P ERFORMANCE OF O RGANIZATIONS O RGANIZATION: A S TRATEGIC U NIT WITH P URPOSE, S TRUCTURE, F UNCTION, P ROCESS P ERFORMANCE & F UTURE IC Planning Management Tools

Saad Haj Bakry Principles P ERFORMANCE / C OMPETITION: A VAILABILITY / R ESPONSE / C ONGESTION / I NTEGRITY / C ONFIDENTIALITY / C OST : B ENEFITS : M ARKET E NVIRONMENT: A WARENESS, C ULTURE, R EGULATION E CONOMY P LANNING: V ISION / S TRATEGY / P LANS FOR A CHIEVEMENTS AT T ARGET D ATES IC Planning Management Tools

P LANNING I SSUES Saad Haj Bakry Principles F OR W HO: O RGANIZATIONS W HAT: I T / U SE W HY: L OOKING B EFORE L EAPING / Q UALITY / C OST- E FFECTIVE H OW: P AST / T RENDS / S TANDARDS / E XPERIENCE / T OOLS T IME IC Planning Management Tools

P LANNING N ATURE Saad Haj Bakry Principles C ONTINUOUS C HANGE: H ORIZONTAL E XPANSION V ERTICAL U PGRADING S HORTER MTBS G ROWING C OMPETITION C ONTINUOUS N ATURE / M ANAGEMENT T IME S CALE: S HORT T ERM M EDIUM T ERM L ONG T ERM IC Planning Management Tools

P LANNING T IME S CALE P AST: What to Avoid M EDIUM T ERM: Line of Products (5Y) S HORT T ERM: What to Obtain (2Y) P RESENT: What is in Use L ONG T ERM: Vision / Guidelines Saad Haj Bakry Principles IC Planning Management Tools

P LANNING P ROCESS Saad Haj Bakry Principles C URRENT S TATE R EQUIREMENTS D EVELOPMENT A LTERNATIVE S TATES T ARGET S TATE D ECISION M AKING E VALUATIONS T IME C HANGE M ODULARITY P LANNING SUPERPOSITION INTEGRATION IC Planning Management Tools

P LANNING M ANAGEMENT Saad Haj Bakry Principles V IEWING C URRENT S TATE / R EQ C ONTINUOUS M ONITORING D IAGNOSING P ROBLEMS D ECISION M AKING D EVELOPMENT S CENARIOS U NDERSTANDING D YNAMIC C HANGE E VALUATE / B OTTLE-NECKS A LTERNATIVE P LANS T ARGET P LAN C OMPETITIVENESS ( TQM / R EENG) IC Planning Management Tools

T ARGET T OOLS Saad Haj Bakry Principles I NTEGRATED M ODULAR I NFORMATION M AP ( IM ) 2 FOR I NFORMATION C ENTRES ( IC ) OF O RGANIZATIONS ( SU ) C ONSIDERING THE I SSUES OF THE F RAMEWORK ( TOP ) TO M ANAGE P LANNING / C HANGE IC Planning Management Tools

O RGANIZATION Saad Haj Bakry O RGANIZATION ( SU ) P ROFILE IT C HALLENGES Organization IC Planning Management Tools

S TRATEGIC U NIT O WNERSHIP SU Saad Haj Bakry Organization G EOGRAPHY L EADERSHIP N ATURE P ERFORMANCE A CTIVITIES M ANAGEMENT I NFORMATION S ERVICES IC Planning Management Tools

Saad Haj Bakry Organization N ATURE: S ERVICES / M ANUFACTURIN G / A GRICULTURE O WNERSHIP: P UBLIC / P RIVATE / O THERS G EOGRAPHY: L OC. / N AT. / I NTERNAT. A CTIVITIES: P RIMARY / S UPPORT ( IT ) / P ROCESS I NFORMATION S ERVICES: S TORAGE / P ROCESSING / T RANSFER ( N ETWORKING): D ATA / V OICE / P ICTURE IC Planning Management Tools

Saad Haj Bakry Organization L EADERSHIP: L OW C OST / Q UALITY / D IFFERENCE / F OCUS M ANAGEMENT: S TRUCTURE / O PERATION: C ENTRALIZED / D ISTRIBUTED P ERFORMANCE: C OST: Primary, Support, Waste / C OMPETITION: Market / R ESPONSIVENESS: Time IC Planning Management Tools

C HALLENGES SU Saad Haj Bakry Organization G LOBALIZATION: W ORLD C LASS C OMPETITIVENESS P LANNING M ANAGEMENT IT U SE E XPANSION C HANGE / P LANNING IC Planning Management Tools

Saad Haj Bakry Information Centres I NFORMATION C ENTRES C HALLENGES S COPE P ROFILE IC Planning Management Tools

Saad Haj Bakry Information Centres A RCHITECTURE IC P ROFILE: (1/2) C OMPONENTS S ERVICES M ANAGEMENT D EMANDS SU R EQUIREMENTS U SERS F UNCTIONS IT S TAFF T ASKS IC R ESPONSE: P ERFORMANCE SU S UPPORT A CTIVITIES I NTEGRATED S YSTEM B ASIC E LEMENTS T ECHNOLOGY: I nfo, SW, HW / N ETWORKING, C OMMUNICATIONS / S TANDARDS IC Planning Management Tools

Saad Haj Bakry Information Centres IC P ROFILE: (2/2) T O P D EMANDS M ANAGEMENT S ERVICES A RCHITECTURE C OMPONENTS IC Planning Management Tools

W ORLD I NTERNET W ORLD I NTERNET C OOPERATION E XTRANET C OOPERATION E XTRANET SU / IC I NTRANET SU / IC I NTRANET IC S COPE U SER Saad Haj Bakry Information Centres IC Planning Management Tools

C HALLENGES IC Saad Haj Bakry F INE R ESPONSE T O SU R EQUIREMENTS C OST E FFECTIVENESS IT F AST D EVELOPMENT P LANNING M ANAGEMENT / C HANGE Information Centres P ROFILE C LASSIFICATIONS / I NTERLINKING IC Planning Management Tools

Saad Haj Bakry T ARGET T OOLS Tools IC (IM) 2 S TRUCTURE S PECIALIZED M ODULES B ASIC M ODULE I NTEGRATION U SE O UTCOME IC Planning Management Tools

Saad Haj Bakry Tools IC (IM) 2 D EMANDS M ANAGEMENT S ERVICES A RCHITECTURE C OMPONENTS O RGANIZATION P EOPLE T ECHNOLOG Y LINKSLINKS IC Planning Management Tools

Saad Haj Bakry B ASIC M ODULE Tools O RGANIZATION P ROFILE... O RGANIZATION P ROFILE... T ECHNOLOGY: Profile of IC Services Activities Linked to: Organization Profile & IC Services Systems T ECHNOLOGY: Profile of IC Services Activities Linked to: Organization Profile & IC Services Systems P EOPLE: Profile of People Associated with: Organization Profile & IC Services Systems P EOPLE: Profile of People Associated with: Organization Profile & IC Services Systems Background for the (IM) 2 IC Planning Management Tools

Saad Haj Bakry D EMANDS M ODULE Tools L INKS: O RIGINATORS (Org. Req / People) T ARGET (Service System) Requirements / IC Driving Force N ATURE: A CCESS / U SE P ERFORMANCE / S ECURITY R ELATED I SSUES: Past / Current State / Trends IC Planning Management Tools

Saad Haj Bakry M ANAGEMENT M ODULE Tools L INKS: D EMANDS / S ERVICES S YSTEMS / P EOPLE IC Managed Response to Requirements I SSUES: S ERVICES P ERFORMANCE / M AINTENANCE / F AILURE / C ONFIGURATION / S ECURITY / S COPE / SLA (S) / S TANDARDS / F INANCIAL /... IC Planning Management Tools

Saad Haj Bakry S ERVICES M ODULE Tools L INKS: M ANAGEMENT (Demands, People) A RCHITECTURE IC Actual Response to Requirements P ROVIDERS: IC S ERVICES S YSTEMS I SSUES: D EMANDS v C APABILITIES / S TANDARDS IC Planning Management Tools

Saad Haj Bakry A RCHITECTURE M ODULE Tools L INKS: S YSTEMS (Management, Demands, People) / C OMPONENTS IC Services Systems Backbone / Integration F UNCTION: S TORAGE / P ROCESSING / N ETWORKING I SSUES: I NTEGRATION / S TANDARDS IC Planning Management Tools

Saad Haj Bakry C OMPONENTS M ODULE Tools L INKS: A RCHITECTURE (Services Systems, Management, Demands) L INKS: A RCHITECTURE (Services Systems, Management, Demands) IC Basic Operating Elements H ARDWARE C OMMUNIC. S YSTEM S OFTWARE N ETWORK S YSTEM A PPLICATION S OFTWARE I NFORMATION S YSTEMS IC Planning Management Tools

Saad Haj Bakry I NTEGRATION Tools I NTEGRATED W HOLE M ODULE B ASIC M ODULE S UB M ODULE R ECORD S UB R ECORD O THER M ODULES N ESTED L INKS IC Planning Management Tools

O UTCOME Saad Haj Bakry Tools F LEXIBLE W EB B ASED I NTEGRATED M ODULAR I NFORMATION M AP (IM) 2 FOR AN I NFORMATION C ENTER (IC) OF AN O RGANIZATION (SU) I LLUSTRATING ITS C URRENT S TATE & R EQUIREMENTS AND E NABLING P LANNING / C HANGE M ANAGEMENT IC Planning Management Tools

U SE Saad Haj Bakry Tools F RAMEWORK F OR IC S TATE U NDERSTANDING C URRENT S TATE & R EQUIREMENTS D IAGNOSING P ROBLEMS R ESPONSE TO C HANGE P LANNING / D ESIGNING F UTURE S TATE (SHORT / MEDIUM / LONG TERM) IC Planning Management Tools

Saad Haj Bakry I MPLEMENTATION O UTCOME C HARACTERISTICS (IM) 2 C ONSTRUCTION P ROPOSAL Implementation I MPLEMENTATION P HASES IC Planning Management Tools

Saad Haj Bakry F LEXIBLE C OMPUTER T OOLS: WEB O UTCOME C HARACTERISTICS Implementation C OMPREHENSIVE B ASE M AP T ARGET M AP: (IM) 2 I NTEGRATED M ODULAR S TRUCTURE I NTERACTIVE U SE Generic Architecture Standards Specific Organization IC Fact Finding (Transparent)(Use Benefits) IC Planning Management Tools

IC G ENERIC I NTERACTIVE I NTEGRATED M ODULAR I NFORMATION M AP: GI (IM) 2 ( IC S HELL ON “ W EB ” ) IC G ENERIC I NTERACTIVE I NTEGRATED M ODULAR I NFORMATION M AP: GI (IM) 2 ( IC S HELL ON “ W EB ” ) IC S PECIFIC I NTERACTIVE I NTEGRATED I NFORMATION M AP: SI (IM) 2 ( P RACTICAL IC ON “ W EB ” ) Saad Haj Bakry (IM) 2 C ONSTRUCTION Implementation IC Planning Management Tools

I MPLEMENTATION P HASES F IRST P HASE: D EVELOPING IC “ GI (IM) 2 ” F IRST P HASE: D EVELOPING IC “ GI (IM) 2 ” Saad Haj Bakry S ECOND P HASE: P RODUCING IC “ SI (IM) 2 ” S ECOND P HASE: P RODUCING IC “ SI (IM) 2 ” Implementation IC Planning Management Tools

P ROPOSAL F IRST P HASE: D EVELOPING IC “ GI (IM) 2 ” The Outcome is of Generic Nature and would be Applicable World Wide To Various IC (s) F IRST P HASE: D EVELOPING IC “ GI (IM) 2 ” The Outcome is of Generic Nature and would be Applicable World Wide To Various IC (s) Saad Haj Bakry F OR: N ATIONAL / I NTERNATIONAL S UPPORT Implementation IC Planning Management Tools

Saad Haj Bakry IC Planning Management Tools L ET ’ S B UILD IC “ GI (IM) 2 ” FOR THE B ENEFIT OF SU (s) A ROUND THE W ORLD