E-Government: Tips, Tools, and Best Practices State Library and Archives of Florida August 11, 2009 Nancy Fredericks Pasco County Library System PCLS E-Government Logo

E-Government Act of 2002

E-Government Defined

Steps you can take now 1. Extend computer usage time or dedicate computers for e-government use

Steps you can take now 2. Limit e-government computers to specific sites or provide staff supervision

3. Provide basic computer skills training Formal classes or self-directed Video tutorials

Online tutorials Palm Beach County Mousercise -

Online tutorials Goodwill Community Foundation Learnfree.com -

Cheat Sheets/Guides

4. Identify federal, state, and local e- government Web sites for patrons to readily access –Bookmarks –Websites –Blogs

Orange County Library System

Pasco County Library System

5. Offer e-government training to the public

6. Provide a list of documents to bring when completing online forms

7. Relax library cell phone policies or have a telephone patrons can use

8. Provide business size cards for recording user name and password

9. Record e-gov statistics

Types of Questions

10. Provide a method for non-English speakers to receive assistance

11. Produce a list of answers to frequently asked e-government questions

12. Staff Training Social Worker Skills Contact your human resources department or your county/city social worker. Contact community agencies and ask them to come to the library and train staff.

Partnerships for training and referrals

Develop an e-government policy

Recommendations Verbal and written disclaimers (especially as part of Internet user agreement – click through on all library computers) Verbal and written disclaimers (especially as part of Internet user agreement – click through on all library computers) Librarians should not help users fill out forms that require co- signatures Librarians should not help users fill out forms that require co- signatures –e.g., Florida family court forms that require signature by person who helps user fill out form - that comes with a requirement to keep the forms for six years Librarians should not select forms for users Librarians should not select forms for users –help them use an index of forms, but selection is up to user (per Florida Bar Association Unauthorized Practice of Law Department) Librarians should not type in personal information, especially Social Security numbers and passwords Librarians should not type in personal information, especially Social Security numbers and passwords

Create a blog or del.icio.us page

Videos - Created by DCF for Partners

Videos – Created by Pasco County

Videos - Created by Employ Florida

Tools for You

Using taxonomy to organize e-government information Taxonomy is the science of classification according to a pre-determined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis, or information retrieval. Taxonomy is the science of classification according to a pre-determined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis, or information retrieval. Taxonomy developed based on e-government inquiries at Pasco County libraries: Taxonomy developed based on e-government inquiries at Pasco County libraries: Education Employment Food Stamps Immigration Incarceration Medical Pasco Government Recreation Social Security Tax Forms Unemployment Veterans

For more information, please Nancy Fredericks at The contents of this tutorial were developed under a Library Services and Technology Act grant from the Institute of Museum and Library Services, through the Department of State, Division of Library and Information Services. However, the contents do not necessarily represent the policy of the Department of State and you should not assume endorsement by the state or federal government.