Hospitality Operations Objective 3.04 Security

Objective Security  State the major responsibility of the Security Department The protection of the People and Property Security – Actions taken to prevent crime and to protect the safety of people and property Security Officers – Staff who carry out the protection

Objective Security  What is a liability? Responsibility to pay for damage or loss The degree of liability depends on the situation in which the property was stolen or damaged Safe Deposit Box – Metal box that requires two keys to open Vault – Large locked room Limitation of Liability – Limit on the amount of money that a hotel must pay a guest for a loss of property

Objective Security  What is Insurance? Financial arrangement used to protect individuals or businesses against loss Insurance Policy – A recorded Document Property Insurance – Pays for loss or damage of property owned by the business. Losses due to fire, tornadoes, hail, accidents, burglary, and arson Liability Insurance – Provides payment if the hospitality business is sued and the courts determine that the business is liable

Objective Security  Vocabulary – Part I/Informal and Picture Definitions Security Security Officers Liability Safe Deposit Box Vault Insurance On page 319 in your book – Complete Review questions 1, 5, 10, 11, 12 The above should be complete by the end of class today. Turn in for a grade.

Objective Security  Security – Part II  Security activities can be divided into four groups: Structural Security Security Policies Surveillance Safety and emergency procedures

Objective Security  Structural Security Consists of the security features of a building Buildings – Lights, Locks, Alarms, and Lockers Guest Rooms – Guests need to feel safe in their rooms Technology – Security Systems  Security System – Burglar detection

Objective Security  Security Policies  Photo ID - makes it easy to distinguish if you are an employee  Key Control – Knowing where the hotel keys are at all times  Limited # of entrances  Lost and found procedures

Objective Security  Surveillance Process of closely observing what is going on  Patrol – Walking or riding around an area  Uniformed Officer / Plain Clothes Officer  Security Officers perform three basic tasks when on patrol 1. People – Trained to look for people who do not belong 2. Physical Conditions – Unsafe conditions, damaged property, and broken property or equipment 3. Routine Tasks – IE: Doors must be locked at specific times

Objective Security  Safety and Emergency Procedures Develop and implement emergency response plans Responses for fires, tornadoes, illnesses, falls, and other emergencies  Security Log – Communication tool  Accident Report – Detailed information about an accident

Objective Security  Security and the Front Desk  Report Accidents Report Strange People Take Responsibilities for keys Help Prevent Employee Theft

Objective Security  Role of the Director of Security Develop and Implement Policies Train Employees Prepare Staff Schedules Maintain Equipment

Objective Security  Part II – Vocabulary – Informal and Picture Plainclothes Officer Uniformed Officer Structural Security Security Systems Security Policies Patrol Security Log