1 Development of e-governement in France Perica SUČEVIĆ - Перица СУЧЕВИЧ Head of the legal department of the DGME ESAP - Moscow, 05-08/12/2007

2 Presentation of the Directorate General for State Modernisation (DGME)  Creation of the DGME  Missions of the DGME

3 Presentation of the Directorate General for State Modernisation (DGME)  Quality and simplification service  Modernisation of public management service  E-government development service

4 What is E-governement?

5 Brief history of e-governement in France Track record of the first period  Progression (of the front office)  Difficulties (of the back office)

6 Brief history of e-governement in France Best practices

7 Brief history of e-governement in France E-governement in 2003

8 Brief history of e-governement in France  Creation of the ADAE  Missions of the ADAE

9 Brief history of e-governement in France A favourable climate

10 Brief history of e-governement in France Preparation for the second stage :

11 Brief history of e-governement in France  Four imperatives 1: Listen constantly to users and administrations 2: Make services accessible to all 3: Setting up a pact of trust 4: Doing better while controlling State expenditure

12 Brief history of e-governement in France Preparation for the second stage :  The difficulties

13 Brief history of e-governement in France Preparation for the second stage :  A strong political support  Target 2007 : an administration of service

14 The ADELE Program The E-governement strategic plan I.Offer a greater number of services, which will be user- friendly and accessible to everyone at all times, while creating a climate of trust. II.Contribute to modernising the civil service

15 The E-governement strategic plan A.The new services offered to users by the development of e- government.  1. Services focusing on the needs of users  2. Personalised services  3. Services accessible to everyone  4. User-friendly services  5. Simplified procedures  6. Services making it possible to move the regulatory and administrative complexity into the back office  7. Greater responsiveness of the administration

16 The E-governement strategic plan B. Creating a basis for increased confidence 1. Greater transparency and better control by citizens and professionals in their exchanges with the authorities 2. Tools for building trust

17 II.Contribute to modernising the Civil Service A.Improve the work of public employees and the organisation of public services  1. Advantages for civil servants  2. The efficiency of the State and the public services  3. Electronic archiving, a guarantee of good administration  4. Bringing resources into line with needs in the public services  5. Promoting the proper implementation of decentralisation  6. Carrying out experiments within partnerships in the public and private sectors The E-governement strategic plan

18 The E-governement strategic plan B. Restore the financial leeway of the State and the public services 1.E-government: a major source of savings 2. Rational implementation

19 The e-government action plan The ADELE programme measures – 300 services

20 The e-government action plan I - Offer a greater number of services, which will be user-friendly, and accessible to everyone at any time A.Services designed for the citizens B.Services for business C.Services designed for associations D.Services designed for regional authorities

21 The e-government action plan II.Contribute to the modernisation of the public services in synergy with european partners and steer the development of e-administration while creating conditions of confidence A.The improvement of the civil service and e-administration B.Implement or strengthen the security of information systems C.The e-administration guidelines D. Communication and evaluation tools

22 The e-gov action plan  E-gov guidelines  i2010 project

23  Law N° dated 11 February 1994 relating to individual initiative and enterprise  In tax matters : the general tax code  In social matters : the social security code Legal aspects of e-government prior to 2005

24 A common legal framework for e-government  Law dated 9th December 2004 to simplify the law

25 A common legal framework for e-government Edict dated 8 th December 2005  Definitions  The authorities to which the edict applies  Simplification of the formalities made by electronic means  Security measures contained in the General Security Directory (GSD)  The General Interoperability Directory (GID)  Various measures relating to the rights of citizens when communicating with the administration

26 Interoperability rules  Focus on the General Interoperability Directory  The IDABC program

27 Security rules  Focus on the General Security Directory

28 Acessibility rules  Focus on the General Accessibility Directory for Administrations

29 Services for Citizens  Address Change Notification Service  Request for civil status acts  Income Tax online  Administration 24h/24

30 Services for business  TeleVAT  Net-entreprises  Subsidies for associations

31 Services for civil servants  synergies.modernisation.gouv.fr  CybEO  Admisource

32 Services for administrations  Presto  Pilae  Digital legal control by supervision authorities  Chorus  Helios

33 Panorama of other services  Family  Citizen’s life  Employment  Leisure

34 Process re-engineering  Management of processes and re-engineering

35 Administratives reforms for the implementation of e-governement projects  Improvement of the quality of the public services  Simplification of the law  Simplification of the formalities

36 Monitoring and evaluation of e- governement projects  The MAREVA method

37 Reinforcement of the State thanks to e- government  Modernisation audits  General review of public policies  Public service relays

38 Protection of personal data  The CNIL : An independent administrative authority  The Data Protection Act

39 Electronic signature and management of digital identity  Articles 1316 to of the Civil Code  Identity and Access Management

40 Personal portal « Mon.service-public »  A personalised access to all public e-services  The federation of identity  A personal storage space