Mobility in the Government Workforce Presentation at an ACT-IAC Partners Breakfast June 16, 2011 Thom Rubel, Research Vice President Beth Jolles, IDC Government Insights

© IDC Government Insights Page 2 2 The Distributed Worker is Mission Critical 1 Billion Mobile Workers Worldwide by the End of the Year Growing penetration in U.S. and across the world. SaaS-based Approach Becomes Amenable to Businesses The Consumerization of IT Individual-liable users infiltrate enterprise The ITization of the Consumer How individuals seek to leverage self-manage and self-support techniques

© IDC Government Insights Page 3 3 Mobile Worker Segmentation

© IDC Government Insights Page 4 4 Worldwide Mobile Worker Population Forecast by Segment, (M) (M) The worldwide mobile worker population is set to increase from million in 2008, accounting for 29% of the worldwide workforce, to 1.19 billion in 2013, accounting for 34.9% of the workforce. 5.2% CAGR

© IDC Government Insights Page 5 5 Source: Worldwide Mobile Worker Population 2009–2013 Forecast (IDC #221309, December 2009) Worldwide Mobile Workforce Penetration by Region, 2008 and 2013

© IDC Government Insights Page 6 The Issue

© IDC Government Insights Page 7 The BIGGER Issue

© IDC Government Insights Page 8 Breaking News… 8 Worldwide Smartphone Market Expected to Grow 55% in 2011 and Approach Shipments of One Billion in 2015 – IDC Trackers, June 2011

© IDC Government Insights Page 9 Mobile Applications 9 Source: IDC Survey Administered to GDS CIO US Summit Attendees. March, 2011 Data shows % of respondents who indicated the selection. Multiple responses allowed. Does not add to 100%. n= 41

© IDC Government Insights Page What’s Driving the Distributed Workforce? United States Advances in wireless networks, devices, remote access technologies, security, remote endpoint management are key enablers. Healthcare is critical driver. Office-based mobile workers comprise the largest mobile worker segment. Western Europe Corporations are exploring the advantages of telecommuting more seriously. Large enterprises and SMBs offering employees flexible working environments. Northern and Central Europe are drivers of flexible working. The number of wireless data–enabled workers is expected to grow

© IDC Government Insights Page Driving the Distributed Workforce Asia Pacific Unified Communications (UC) will be a major driver Telecommuting growing in some areas across Asia Flexible working will become more common in several markets

© IDC Government Insights Page Public Sector Mobile WorkforceTrends  ASIA: –Mobility increasingly a conduit of choice for governments to deliver eservices to the citizens, often embedded as part of a 'Smart City' framework. –Slower adoption of telework, especially developing countries and local governments, where face to face interactions are expected in work environment. –Primary drivers are office productivity and work efficiency rather than convenience.  Western Europe: –Slow public sector telework adoption –Healthcare is emerging as a primary driver

© IDC Government Insights Page 13 Mobile Devices Used in Canadian Public Sector N=150: G1 - Which user devices are currently used, or likely to be used in the short term, to access/transact corporate resources or services in a mobile environment?

© IDC Government Insights Page 14 Usage of PDA/Smartphone – All Solutions – Canadian Federal G2 - Does your organization use or plan to use the following solutions via PDA/handheld device/Blackberry/Smartphone? - Federal N = 41

© IDC Government Insights Page Defining Managed Mobility Various definitions exist today –IDC defines Managed Mobility as encompassing a range of capabilities – including both expense and IT related services  Asset mgmt, rate plan optimization, billing analysis, contract negotiation, procurement, helpdesk, reporting  Mobile policy management, security management, mobile device management Many providers in the managed mobility market: –Systems integrators (i.e. IBM, HP, CSC) –Telecom providers/mobile operators (i.e. AT&T, Verizon) –Pure play managed mobility providers (i.e. Tangoe, Rivermine) –On-demand (SaaS) providers (i.e. InvoiceInsight)

© IDC Government Insights Page 16 Focus Areas When Thinking About a New Device Strategy Address Device Management, Security and Costs 1.Engage Finance, HR, and Legal in Developing a BYOD Strategy Discuss Trade-offs Cost allocation methods and management (understand hidden costs) 2.Select a Mobile Device Management (MDM) solution for manageability & security Multi-Platform MDM: airwatch; Sybase,MSFT, IBM/Tivoli, HP Consider Outsourced Services: AT&T, Verizon Services, IBM, HP 3.Develop program analysis and processes Develop cost models for various devices Design employee stipend program IT Processes (e.g. monitor solutions and satisfaction) 4.Pilot with Standard (known) Devices and Strong Controls 9

© IDC Government Insights Page 17 Questions Thom Rubel Beth Jolles Join us & your peers in the conversations in our IDC Government Insights Community IDC Government Insights Community