shared innovation Collaborative opportunities in electronic resource management using emerging web technologies Electronic Resources & Libraries, Sarah Bartlett Senior Analyst, Talis Information Ltd. Wednesday 19 th March, 2008

shared innovation Web 2.0 and electronic resources

shared innovation Collaborative opportunities in electronic resource management using emerging web technologies Why is collaboration fundamentally necessary with ERM? What opportunities does Web 2.0 open up? Some obstacles to collaboration in ERM A glimpse at what might be possible with Web 3.0

shared innovation

Collaborative electronic resource management

shared innovation eResources impact all areas e-Resources are now an essential part of the library service, and as such, have a lot of internal stakeholders. University of Wolverhampton, UK

shared innovation The changing marketplace Online Information 2007

shared innovation The changing marketplace Experimentation and diversification Consolidation Libraries’ response

shared innovation Management style Image © Onur Döngel. Reproduced under licence.

shared innovation Management style ERM is an area that is very difficult to write procedures for, as the situation changes on an almost daily basis. This in turn makes it difficult to standardise practice for a team of people to take on the work. University of Surrey, UK Image © Dan Tero. Reproduced under licence.

shared innovation Collaboration Between institutions Across the institution Across the library Image © Dan Tero. Reproduced under licence.

shared innovation Sharing data and sharing effort Image © David Luscombe. Reproduced under licence.

shared innovation What is Web 2.0? Participative Sharing Communication and community Remixing diverse sources Based on trust

shared innovation Common data across institutions Data particular to the institution Image © David Luscombe. Reproduced under licence.

shared innovation Data common across institutions In the electronic era… In the printed era… Image © David Luscombe. Reproduced under licence.

shared innovation Data particular to one institution In the printed era… In the electronic era… Image © David Luscombe. Reproduced under licence.

shared innovation Image © David Luscombe. Reproduced under licence.

shared innovation Stopping the pain? Image © Lai Leng Yiap. Reproduced under licence.

shared innovation Where is the pain? Complexity and fickleness Inaccurate information Multiple evaluation criteria Maximising visibility to end- users Weight of administration Image © Lai Leng Yiap. Reproduced under licence.

shared innovation Where is the pain? Complexity and fickleness Inaccurate information Image © Lai Leng Yiap. Reproduced under licence.

shared innovation Data problems –Slow updates –Inaccuracies –No data?

shared innovation The transfer of titles between publishers is arguably our biggest problem. There are always problems with the quality of data in the knowledgebase. There is definitely a case for a collaborative community piece. We’re often reporting this sort of thing to Ex Libris so the knowledgebase can be updated. Kings College London Supply chain inefficiencies –Link resolvers –Library notifications

shared innovation Two-way updating? Image © bubaone. Reproduced under licence.

shared innovation How would a collaborative approach to knowledgebases help? Supply chain efficiencies Single source of truth Innovative services Image © Stephanie Timmermann. Reproduced under licence.

shared innovation Where is the pain? Multiple evaluation criteria –Stakeholder feedback –Vendor sustainability –Technical evaluations –Usage statistics Image © Lai Leng Yiap. Reproduced under licence.

shared innovation How would a collaborative approach help with evaluation? Using feedback from a subject librarian at another institution would definitely be useful, especially if It was the same or a similar subject. Focus Group Attendee Amazon-type model Efficient stakeholder feedback Cross-institutional Across the lifecycle Usage statistics Image © Stephanie Timmermann. Reproduced under licence.

shared innovation Where is the pain? Maximising visibility to end-users –Downtime notices –Information literacy –Troubleshooting Image © Lai Leng Yiap. Reproduced under licence.

shared innovation How would a collaborative approach help with advisory notices of planned downtime? Single source of truth Accurate information Less support calls Image © Stephanie Timmermann. Reproduced under licence.

shared innovation How would a collaborative approach help with information literacy? Shared repository Quality materials Efficiencies Image © Stephanie Timmermann. Reproduced under licence.

shared innovation How would a collaborative approach help with troubleshooting? Wiki-type system Sharing Efficiencies Editing previous solutions Eliminating duplicated effort Image © Stephanie Timmermann. Reproduced under licence.

shared innovation Where is the pain? Weight of administration Image © Lai Leng Yiap. Reproduced under licence.

shared innovation How would a collaborative approach help with administration? Centralised shared data Image © Stephanie Timmermann. Reproduced under licence.

shared innovation Should we adopt a collaborative approach to the whole of ERM? Image © Stephanie Timmermann. Reproduced under licence.

shared innovation What are the obstacles? Legal Industrial Organisational Psychological Image © Stephen Rees. Reproduced under licence.

shared innovation What is the responsibility of the vendor? Image © Stephen Rees. Reproduced under licence.

shared innovation However… Social software has some mileage in the realm of licensing. There is a parallel here with cataloguing. It would be particularly beneficial for NESLI which is the same for everyone. There is occasional divergence by publisher or by library. Kings College London Image © Stephen Rees. Reproduced under licence.

shared innovation How does Web 2.0 map to ERM? Participative Sharing Communication and community Based on trust Remixing diverse sources

shared innovation So what is Web 3.0?

shared innovation Web 3.0 Futures – Usage Statistics Usage statistics in isolation Outcome-based approach Adding meaning Journals on global warming are not highly used but Imperial has a dedicated centre for research into global warming. So Imperial are wary of comparing apples with pears. It’s more of an art than a science. Imperial College London

shared innovation Web 3.0 Futures – Trial Selection Selection of trial participants Identified through diverse sources

shared innovation Conclusion ERM is inherently suited to a collaborative approach But not every area of ERM operations will benefit Some obstacles may disappear in time There are some exciting opportunities with significant business benefits

shared innovation Recommended reading Conger, Joan E. Collaborative electronic resource management: from acquisitions to assessment. Westport: Libraries Unlimited, 2004 Emery, Jill Ghosts in the machine: the promise of electronic resource management tools Serials librarian 51(3/4), 2007 Miller, Paul Web 2.0: building the new library Culling, James Link resolvers and the serials supply chain UKSG, Image © Luis Pedrosa. Reproduced under licence.

shared innovation Collaborative opportunities in electronic resource management using emerging web technologies Electronic Resources & Libraries, Sarah Bartlett Senior Analyst, Talis Information Ltd. Wednesday 19 th March, 2008