e-learning as everyday part of training in Slovenska sporitelna ICETA 2008

Slovenska sporitelna – member of Erste Bank Group   The biggest and the strongest commercial bank in Slovakia - providing complex bank services to these groups of clents: retail clients SME large corporate clients public sector   we provide our services through: more than 270 branches 9 commercial centers   more than 2,5 milion clients, 6 milion accounts   4800 employees basic info about Slovenska sporitelna

  piloting of LMS and e-learning in Slovenska sporitelna and its implementation to the whol Erste Bank Group afterwards   increasing effectivity of using training budget   active support of the sale of our products   effective checking of the quality of professional training   active use of e-learning in our strategic projects (e.g. Euro implementation) effective tool of knowledge management support for sales to increase quality of the training of our employees targets of e-learning in our bank

Slovenska sporitelna: leader of the project management of the competence center for the group consultant for other members of the group milestones: A ugust 2005 till June 2006 – local pilot June 2006 till February 2007 – preparing more complex e-learning courses 3. since February 2007 – use of the “packages“ July 2008 – first e-learning course for managers on practical use of the HR tools piloting E-learning for Erste Bank Group

74 % since June 2006 till July training mandays planned return on investment in 2006: 5,6 years return on investment present estimation of return on investment: 3,1 years

contribution of e-learning for the bank contribution for the bank: decreasing the time of the face-to-face training and decreasing the training costs targeted support of sales skills image of the bank as a modern organisation increasing effectivness of the process of training and adaptation

contribution of e-learning for the bank contribution for the manager: decreasing the absence of the employees because of the training through LMS (Eduportal): control on the process of the study possibility of targeted testing of the employees increasing PC and profession skills of the employees higher work productivity

contribution for the amployee: increasing the effectivity of the adaptation process strengthening responsibility for own professional development instant feedback on success selftesting access to the training history contribution of e-learning for the bank

Everyday we use different forms of the training in the bank: forms of the training   face-to-face   e-learning   blended learning

training areas where e-learning is used general courses professional courses testing & feedback PC courses managerial course new!

ADVANTAGES OF THIS APPROACH: up-grade of the methodology: - special packages for different target groups with pre-defined study logics e-learning packages e-learning packages since 2007: e.g. basic product course increasing effectivity of training co-ordinators - application of high number of employees to the courses at the same time, within one package - less ing with course participants 1st course test feedback 2nd course... F2F training

sample of an e-learning course

virtual classroom: - - more personal contact between trainer and employees - - possibility to demonstrate functioning of the systems - - no need to create the courses in advance our challenges to use more of the LMS (Clix) functions: - better interface to SAP (both-way) - on-line info for managers and employees - more effective management of training plans

Thank you