eGovernment for Efficient Public Services Parallel Session 2 Dana Bérová Minister of Informatics Czech Republic

Introduction The use of ICTs, and particularly the Internet, as a tool to achieve better governance but eGovernment is more about government than about „e“

Principles of Successful eGovernment Vision/Political will Leadership and commitment Integration Inter-agency collaboration Financing Costumer Focus Access Choice Citizen involvement Privacy Accountability Monitoring and evaluation

Possible Obstacles  Legislative and regulatory barriers  eGovernment solutions can lag behind technological progress  Digital divide  Budgetary frameworks

e-Government in the Czech Republic  Public Administration Portal (  Comprehensive directory of state authorities and self- government  347 ‘life event’ instructions  Information services – national and EU legislation, regional bulletins, information from national registers  Transactional services – tax declarations, social security (pensions) compulsory notifications

Central Europe eGovernment Ranking Scores are on a scale of 1 to 10 Source: The Economist Intelligence Unit 2004

Government Policy and Vision Scores are on a scale of 1 to 10 Source: The Economist Intelligence Unit 2004

eGovernment  can be a major driver of reforms  challenges existing ways of working  enables - better policy outcomes - higher quality of services - greater participation by citizens