Prince of Wales Hospital Patient Satisfaction Survey April – June 2015.

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Presentation transcript:

Prince of Wales Hospital Patient Satisfaction Survey April – June 2015

(I) On Admission (Apr – Jun 2015)

(I) On Admission Apr – Jun 2015 (Mean Score) Information about admission1.21 Waiting time for admission N/A Very Good GoodNeutral Poor Very Poor N/A

(II) Staying in Ward (Apr – Jun 2015)

(II) Staying in Ward Apr – Jun 2015 (Mean Score) Food supply 0.97 Linen supply 1.19 Ward environmental hygiene 1.33 Privacy protection 1.24 Attention to your special needs, e.g. interpretation service or religion-related arrangements N/A Very Good GoodNeutral Poor Very Poor N/A

(III) Clinical Service (Apr – Jun 2015)

(III) Clinical Service Apr – Jun 2015 (Mean Score) Effectiveness of treatment1.31 Quality of nursing care N/A Very Good GoodNeutral Poor Very Poor N/A

(IV) Explanation & Communication (Apr – Jun 2015)

(IV) Explanation & Communication Apr – Jun 2015 (Mean Score) Explanation on clinical condition and treatment plan 1.34 Involvement in deciding treatment plan 1.26 Explanation on use of medication 1.30 Channels for feedback on hospital service N/A Very Good GoodNeutral Poor Very Poor N/A

(V) Staff Performance (Apr – Jun 2015)

(V) Staff Performance Apr – Jun 2015 (Mean Score) Staff attitude1.47 Staff helpfulness N/A Very Good GoodNeutral Poor Very Poor N/A

(VI) On Discharge (Apr – Jun 2015)

(VI) On Discharge Apr – Jun 2015 (Mean Score) Information about discharge1.27 Explanation on follow-up plan and post- discharge care 1.30 Waiting time for discharge N/A Very Good GoodNeutral Poor Very Poor N/A

(VII) Facilities / Ancillary Service (Apr – Jun 2015)

(VII) Facilities / Ancillary Service Apr – Jun 2015 (Mean Score) Signage and information counter1.21 In-patient transportation1.25 General hospital environment1.25 Public toilet hygiene1.07 Security1.12 Payment process N/A Very Good GoodNeutral Poor Very Poor N/A

(VIII) Overall Impression (Apr – Jun 2015)

(VIII) Overall Impression Apr – Jun 2015 (Mean Score) Overall impression towards this hospital8.32 1=worst, 10=best