INTERPERSONAL SKILLS Copyright © Texas Education Agency, 2015. All rights reserved.

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Presentation transcript:

INTERPERSONAL SKILLS Copyright © Texas Education Agency, All rights reserved.

I. Personal Traits Personal Ethics Personal Ethics Creativity, Initiative & Responsibility Creativity, Initiative & Responsibility Attitude Attitude Self-Control/Orderliness Self-Control/Orderliness Self-Awareness & Willingness to Change Self-Awareness & Willingness to Change Self-Esteem Self-Esteem Empathy Empathy Copyright © Texas Education Agency, All rights reserved.

Personal Ethics Honesty Honesty Integrity Integrity “Play Fair” “Play Fair” Copyright © Texas Education Agency, All rights reserved.

Creativity, Initiative & Responsibility Find new ways to do your job (cuts boredom) Find new ways to do your job (cuts boredom) Do what needs to be done w/o being told Do what needs to be done w/o being told Be accountable for your actions Be accountable for your actions Copyright © Texas Education Agency, All rights reserved.

Attitude Develop a positive attitude Develop a positive attitude – View difficult assignments as a challenge – Positive attitude flows over into other areas Copyright © Texas Education Agency, All rights reserved.

Self-Control/Orderliness Tactfulness… what does it mean? Tactfulness… what does it mean? A must when dealing with difficult customers A must when dealing with difficult customers Copyright © Texas Education Agency, All rights reserved.

Self-Awareness & Willingness to Change Make a list of strengths and weaknesses Make a list of strengths and weaknesses You may think you know everything… You may think you know everything… The first 100 years are the hardest The first 100 years are the hardest Adaptable employees are valuable Adaptable employees are valuable Copyright © Texas Education Agency, All rights reserved.

Self-Esteem The way you see your self (your value) The way you see your self (your value) Demonstrate self-esteem on the job by showing confidence in your work Demonstrate self-esteem on the job by showing confidence in your work Build customers’ self-esteem, too Build customers’ self-esteem, too – Call them by name – Smile and greet them Copyright © Texas Education Agency, All rights reserved.

Empathy Understand another’s situation or frame of mind Understand another’s situation or frame of mind Put oneself in another’s place Put oneself in another’s place Copyright © Texas Education Agency, All rights reserved.

II. Personal Skills Assertiveness Assertiveness – Stand up for yourself, but don’t be pushy! – Don’t boss others – Make sure you know what you’re talking about! Time Management Time Management – Budget your time – Don’t over commit yourself or you’ll regret it! – Sometimes “NO” is okay Copyright © Texas Education Agency, All rights reserved.

Goal Setting Goal Setting – What do you want out of… Life? Life? Career? Career? Personal Relationships? Personal Relationships? Where do you plan to be in ____ years?? Where do you plan to be in ____ years?? Copyright © Texas Education Agency, All rights reserved.