论文题目：空乘人员面对突发状况的机制研究 Study on Emergency Mechanism Adopted by Cabin Attenda nts in Aviation Service 答辩小组成员：文莉彤、崔云璐、李瑶瑶 学号： 、 、 指导老师：杨帅、张龙 班级：旅空 1133 班 长沙民政职业技术学院 2014 届毕业生论文答辩

As social and economic development, people increasin gly pay attention to flight this transport, because of its c onvenient, fast and quality and efficient services. Howe ver, sometimes the plan is to keep up with changes, the cabin will be some temporary emergency situation, at t his time ， flight attendants played a crucial role. Only with good p sychological quality flight attendants can unruffled, how to deal with unexpected situations is a challenge to our ability to flight attendants key.

Case 1 ： December 24, 1982, one IL-18 aircraft from Changsha to Guangzhou, Guangzhou landing after a fire, the aircraft caught fire after landing in Guangzhou, aircraft scrap, there are 25 passengers were killed. The fundamental cause of the accident is smoking passengers, causing electrical compartment fire

Case 2: In 1991, a British Airways Boeing aircraft shortly after takeoff from London, a computer machine suddenly thrust reversers activated, resulting in the crash, killing all 233 on board. The findings indicate that a laptop computer, a portable camcorder or mobile phone directly led to this serious plane crash, the computer suddenly out of control because the machine is probably the biggest aircraft suffered severe.

Airlines will face a variety of annual emergency situati on, that the main cause of these unexpected situation s, what is it? 1 、 A cabin safety inspection 2 、 Emergency response capacity stewardess

Flight attendants emergency handling capacity building approaches ： (A) services, prevention (B) to develop good commu nication skills and resilience (C) to improve the safety sk ills through learning (D) to improve the psycholo gical quality

our the purpose of services is make Passenger have a happy enjoy and c omfortable trip.

大学生活接近尾声，感谢老师和学校这三 年来对我们的照顾和栽培。千言万语不胜 感激 ，一切尽在 PPT.