1 Sales & Marketing - CFA 04/

2 Class Wise Connection / Class wise with out BB CLASS -ACLASS -BCLASS -CCLASS -DCLASS -E SSA Total W/O BB % W/O BB Total W/O BB % W/O BB TotalW/O BB % W/O BB Total W/O BB % W/O BB TotalW/O BB % W/O BB ALP CLT CNN EKM KLM KTM MLP PGT PTA TCR TVM CIRCLE

3 Combo Plan Analysis COMBO MAJOR PLANS Inc/Dec BB HOME RURAL COMBO ULD BB HOME COMBO ULD BB - BBG COMBO ULD BB HOME COMBO ULD BBG FN COMBO BBG RURAL USOF COMBO BBG COMBO ULD Other Combo BB HOME Combo ULD BBG Combo ULD BBG SPEED COMBO BBG COMBO BBG RURAL USOF COMBO BBG - COMBO BBG COMBO BBG COMBO ULD BBG FN COMBO BBG FN COMBO Total Combo Total Percentage of Combo Customers

4 Annual Plan Churn - Analysis LL data Total as on (A) Disconnected upto 31 July'13 Migrated to other plans (E) DNP (B)Voluntary (C) Total (D=B+C) PLAN ,1956,07814,273121,848 PLAN ,7111,8763,58757,171 PLAN Other Plans1,854,92619,83821,71841,556 Total2,931,43329,80929,79159,600179,859

5 Disconnection Analysis- LL ( Apr’12 to Aug’12 and Apr’13 to Aug ‘13) SSA Apr 2012 Apr 2013 May 2012 May 2013 June 2012 June 2013 July 2012 July 2013 Aug 2012 Aug 2013 Total Total ALP CLT , CNN , ENK , KTM , MRX , PGT PTA QLN TCR , TVM , Total ,

6 Disconnection Analysis- BB SSAApr’13May’13June’13July’13Aug-13Total ALP CLT CNN , ENK , KLM KTM MRX PGT PTA TCR TVM Total ,

7 Revenue Analysis- LL SSA MONTHLY TARGET ACHIEVEMENT DURING APRMAYJUNJULAPR'13 TO JULY'13 (O.S)APR'13 TO JULY'13 (V.G) O.SV.GOODACHMT PROP TARGET ACHMT% PROP TARGET ACHMT% ENK TCR KLM ALP KTM PKD PTA TVM CLT CNN MRX TOTAL

8 Revenue Analysis- BB SSA MONTHLY TARGET ACHIEVEMENT DURING APRMAYJUNJULAPR'13 TO JULY'13 (O.S)APR'13 TO JULY'13 (V.G) O.SV.GOODACHMT PROP TARGET ACHMT% PROP TARGET ACHMT% ENK KTM TVM PKD TCR ALP PTA CNN CLT KLM MRX TOTAL

9 FTTH Provisioning & Revenue Analysis FTTH PROVISION SSA As on March- '13 Target 1 st QTR Prov April- 13 Prov May- 13 Prov June- 13 Ach 1 st QTR Target 2 nd QTR Prov July-13 Prov Aug- 13 As on ENK CLT CNN TCR TVM Total ABF (Figs in Rs Thousands) FTTH SSAAPRILMAYJUNEJULYTOTAL CLT EKM KNR TRC TVM TOTAL

10 Lead status of Udaan- April 2013 Generated leads April 2013Leads completed April 2013 SSA Total LEADS LLBBLL_BBOTHERTotalLLBBLL_BBWLLEVDO DATA _CAR D WIM AX REST ORA TION PLA N_CH ANG E OTHE RS1 ALP CLT CNN ENK KTM MLP PGT KLM TVM PTA TCR Total

11 Lead status of Udaan- May 2013 Leads generated May 2013Leads completed May 2013 SSA Total LEADS LLBB LL_B B OTHE RS TOTA L COM PL LLBB LL_B B WLL WLL_ BB EVD O DATA _CAR D WIMA X REST ORAT ION PLAN_ CHAN GE OTHE RS1 ALP CLT CNN ENK KTM MLP PGT KLM TVM PTA TCR Total

12 Lead status of Udaan- June 2013 Leads generated June 2013Leads completed June 2013 SSA TOTAL LEADS LLBBLL_BB OTHE RS Total COMP L LLBB LL_B B WLL EVD O DATA _CAR D WIMA X REST ORATI ON PLAN _CHA NGE OTH ERS ALP CLT CNN ENK KTM MLP PGT KLM TVM PTA TCR Total

13 Lead status of Udaan- July 2013 Leads generated July 2013Leads completed July 2013 SSA TOTA L LEAD S LLBB LL_B B OTHE R TOTAL COMP L LLBB LL_B B WLLEVDO DATA _CAR D WIMA X REST ORATI ON PLAN _CHA NGE OTHE R ALP CLT CNN ENK KTM MLP PGT KLM TVM PTA TCR Total

14 Lead status of Udaan- Aug 2013 Leads generated AUG 2013Leads completed AUG 2013 SSA TOTALLLBBLL+BBOTHERSLLBBLL+BB OTHERS TOTAL ALP CLT CNR ENK KTM MLP PGT KLM TVM PTA TCR TOTAL

15 Processing Time of Udaan- July 2013 Name of SSA Total no of leads compl eted during the month Time taken for feasibility from the date of lead generation Time taken for completion of lead from the date of feasibility given 1 day 2-3 days 4-7 days 8-15 days days More than 30 days 1 day 2-3 days 4-7 days 8-15 days days More than 30 days ALP CLT CNN ENK KTM MLP PGT KLM TVM PTA TRC

16 Lead status of Udaan- Aug 2013 SSA BB_Generated, August 2013 BB Completed, August, 2013 Pending BB from 1st Aug to 15th Aug 2013 ALP CLT CNR ENK KTM MLP PGT KLM TVM PTA TCR TOTAL

17 Loyal customers- Retention SSATotal < 1 Yr% 1-2 Yr % 2-3 Yr % 3-4 Yr % 4-5 Yr % 5-10 Yr % Yr % Yr % Yr % Yr % > 50 Yr % ALP EKM CNN KLM KTM CLT MLP PGT PTA TVM TCR Circle

Audio Conference (IT Section) 04/09/2013 & 05/09/2013

Best Plan Selector  A software tool to find out the Best Plan was launched in the CSC Portal on  It was observed by CGMT during his inspection that most of the CSCs are not utilising the Plan Selector.  Instructions may kindly be given to CSCs to utilise the Plan Selector and to give their Feedback.

Best Plan Selector  If there is any restrictions to access Plan Selector through CSC portal to the staff of CSC, a link to access the Plan Selector may be provided in the SSA intranet site.  The URL of Best Plan Selector is - Intranet -Internet  Feedback regarding the Plan Selector was received only from Ernakulam and Pathanathitta SSAs

Inventory Management System Migration of Field Balance module (from Ver. 1 to Ver. 2) Migration of Field balance module from Ver-1 to Ver-2 was deployed in all SSAs. Feedback on Ver 2 may kindly be provided.

Implementation Status of SNMS in OCB switches Name of SSA No of OCB Switches in SSA No. of OCB Switches Started deployment of SNMS Name of the Exchange Where deployment of SNMS is started Trivandrum31Central Kollam40 Alappuzha20 Pathanamthitta20 Kottayam40 Ernakulam33 Boat Jetty, Matanchery, Muvattupuzha Thrissur20 Palakkad50 Malappuram50 Kozhikode30 Kannur94 Kannur, Payyannoor, Tellichery, Uppala Total428

Software for Line Testing of Commercially Important Customers (CIC).  Feedback on implementation of SNMS (Line Testing module ) in OCB and 5ESS may kindly be provided

Monitoring of Electricity Bills  Provision has been made in Billing Module(IMS) to monitor the Expenditure towards Electricity Bills  A report on SSA-wise expenditure towards electricity  A report on Consumer Number-wise expenditure towards electricity

Dash Board - Features  Dash board can be accessed through Intranet and Internet  URL of Dash board  ( through Intranet )  ( through Internet )  The Dash Board works fine in the browsers Google Chrome, Fire box rather than IE.  User ID and Default Password were given for all SSA heads.  Access to Dashboard will also be extended to all DGMs.

Dash Board - Features  Provision of sorting of Data by clicking on Column Header.  Drilled down information are provided wherever required.  Development details of all services have been provided on daily, weekly, monthly basis.  Fault analysis  Field Balance of critical items.  CSC-wise revenue Collections – Month-wise  MNP Status.  MNP status - Comparison with other Operators.

27 THANK YOU