COMPANY CONFIDENTIAL | FOR INTERNAL USE ONLY | DO NOT COPY Public Library of Cincinnati and Hamilton County: Blue Ash Branch SWOT Assessment Strengths  Public Library system  40 branches and on-line services  Main branch manages volunteer program  Local Branch Leadership/ expertise/ experience  Healthy relationship with community leaders  Engaging relationships with patrons  Large pool of volunteers of all ages  Many services organized by Central Office  Volume site, electronic application process/in-person interview Weaknesses Service challenges due to high volume, overcrowded facility, few computers. Innovation lacks at local branch, relies on main branch Low engagement of volunteers on a daily basis No cheat sheets or review documents to assist learning curve of volunteers Limited time on library PCs per day. Limited role assignments, not varied by shift. E-tools/technology/internet limit Manual sign-in logs/automated scheduling not used. Opportunities  Request management of processed volunteers program at the local branch.  Add more formal engagement for on-boarding for new volunteers.  Use volunteers based on their interest, skills/profession and availability.  Offer inclusion in other activities and programs  Provide buddy system to orientate new volunteers and mentor by employees.  Monitor and critique completed tasks and assignments.  Increase compture allowances  Engage diverse staff and volunteers  Yearly plan and marketing  Engaging students and their parents Threats  Volunteers disengage due to lack of challenging tasks  Consolidation of central recruiting office  Lack of diverse staff and volunteers  Gaps in service to ethnic, age, social groups  Other entities vying for same volunteers  Continual budget cuts reducing staffing and services  Unfullfilled volunteers due to demographic changes  Low engagement of volunteers

Public Library of Cincinnati and Hamilton County: Blue Ash Branch Mission statement 2

COMPANY CONFIDENTIAL | FOR INTERNAL USE ONLY | DO NOT COPY Clermont County Public Library: Miami-Milford Branch SWOT Assessment Strengths  County wide Public Library system  Easy access 40 branches and on0-line services  Main branch manages volunteer program  Local Branch Leadership/ expertise/ strong staff experience and knowledge  Healthy relationship with community leaders  Strong relationships with community  Large pool of volunteers of all ages Weaknesses Service challenges due to high volume, overcrowded facility, few computers. Innovation lacks at local branch Low engagement of volunteers on a daily basis No cheat sheets or review documents to assist learning curve Limited time on library PCs per day. Limited role assignments, not varied by shift. Opportunities  Request management of processed volunteers program at the local.  Add more formal engagement for on-boarding for new volunteers.  Use volunteers based on their interest, skills and availability.  Offer inclusion in other activities and programs  Provide buddy system to orientate new volunteers and mentor by employees.  Monitor and critique completed tasks and assignments. Threats  Volunteers disengage due to lack of challenging tasks  Consolidation of providers and brokers leads to decreased leverage  Similar to Individual and SG, once ACA eligible, there is a potential for enhanced focus on this block by non traditional carriers (ie CareSource, HealthSpan etc…)  Rx pricing disadvantage  UHC and MMO KEY pricing/ renewal strategy 3

COMPANY CONFIDENTIAL | FOR INTERNAL USE ONLY | DO NOT COPY Public Library of Cincinnati and Hamilton County: Milford-Miami Branch Mission statement Strengths  The minssion of the ocommuntiyLalkdsmflksd  community  Large pool of volunteers of all ages Weaknesses Service challenges due to high volume, overcrowded facility, few computers. library PCs per day. Limited role assignments, not varied by shift. Opportunities  Request management of processed volunteers program at the local.  Add more formal engagement for on-boarding for new completed tasks and assignments. Threats  Volunteers disengage due to lack of challenging tasks  Consolidation of providers and brokers leads to decreased leverage  pricing/ renewal strategy 4

COMPANY CONFIDENTIAL | FOR INTERNAL USE ONLY | DO NOT COPY Public Library of Cincinnati and Hamilton County: Milford-Miami Branch Mission statement Strengths  The minssion of the ocommuntiyLalkdsmflksd  community  Large pool of volunteers of all ages Weaknesses Service challenges due to high volume, overcrowded facility, few computers. library PCs per day. Limited role assignments, not varied by shift. Opportunities  Request management of processed volunteers program at the local.  Add more formal engagement for on-boarding for new completed tasks and assignments. Threats  Volunteers disengage due to lack of challenging tasks  Consolidation of providers and brokers leads to decreased leverage  pricing/ renewal strategy 5