ABSOLUTES OF QUALITY Definition Conformance to Requirements System Prevention Performance Standard Zero Defects Measurement Price of Nonconformance STAGES OF QUALITY IMPROVEMENT Comprehension Commitment Competence Communication Correction Continuance 5 STEP PROBLEM SOLVING METHOD Define the situation Fix the nonconformance Identify root cause Implement corrective action Evaluate and follow-up

Senco Process Quality Improvement Employee Commitment Our innovative and continuous improvement culture enables us to Achieve Excellence in Customer Satisfaction

THE PROCESS MODEL D A B C Quality Performance Standard Procedure/ Definition Facilities/ Equipment Training/ Knowledge 8 D A 5 1. Process Name 7. Suppliers 4. Customers Requi rements Requi rements 2. Scope 3. Outputs 6. Inputs B C

FIVE-STEP PROBLEM SOLVING METHOD Define the situation Fix the nonconformance Identify root causes Take corrective action Evaluate and follow up

LEAN MANAGEMENT Process Standardization Standard Cycle Time Standard Work Sequence Standard In-Process Inventory The foundation for continuous improvement Not “carved in stone” – it is a living standard Standardization is the first step in improvement

LEAN MANAGEMENT Support Techniques The 5S system organization and standardization Sort Set in order Shine Standardize Sustain

LEAN MANAGEMENT Support Techniques Quick change techniques Separate internal setup from external setup Convert internal setup to external setup Streamline all aspects of setup

LEAN MANAGEMENT Support Techniques Total Productive Maintenance Zero Defects New Performance Measures Create Conditions for Sustain

LEAN MANAGEMENT Problem Solving Tools DMAIC Design/Measure/Analyze/Improve/Control Pareto Analysis Cause and Effect Diagramming Cross-functional Process Flow Mapping Process Flow Mapping Value Stream Mapping

LEAN MANAGEMENT Whenever there is a product for a customer, there is a value stream. The challenge lies in seeing it.