Turnkey Solutions
About MESA
Performance Excellence LEAN
From “OK” to “World Class”
Differentiation: What Makes Companies Stand Out? Everyday Low Prices Customer Service & Personal Attention Innovative, Cool Products
Keys to Strategic Planning Know who you are Know where you are and where you need to be Know what your customers want and will pay for Develop a Value Package you can deliver Have a pretty good idea of the future Expect the unexpected
Strategy Development Definition of Key Initiatives Development of Operating Group Plans Individual Plans Alignment Achievable Targets
What We Do? Exceptional Customer Service Remarkable Relationships Performance Excellence Great Place to Work Opportunistic Growth
Format and Presentation Matters
Communication Tools Intranet Posters Wallet Cards New Employee Orientation Meetings Regular Written Messages
Execution: The Hard Part
Measurement and Adjustment
The Take-Away Know your Objectives Create a Tactical Plan Use a Systematic Approach to Deploy the Plan Communicate and Integrate Don’t forget to review and measure And finally, Change and Adapt accordingly