1 GCDA What is performance? WHAT you did? HOW you did it? Job Description & Objectives Behaviours Plus = Performance

2 GCDA To perform well we all must… Understand what knowledge, skills, contribution and behaviours are required of us Give and receive ongoing feedback & coaching Be assessed on what and how we achieve

3 GCDA Behaviours Our behavioural model will: Define the behaviours we believe are key to our success Ensure a consistent assessment of the ‘How’ Enable us to ‘talk’ about behaviour Focus development activity Inform our selection decisions

4 GCDA 5 key people behaviours Strive for Success – demonstrating real drive for success Being Brave – Acting with courage & conviction Exceeding customer expectations – delivering what the customer needs to a consistently high standard Team Working – working together to create positive & effective relationships Continuous improvement – working to continually improve what we do & how we do it

5 GCDA 3 leadership behaviours Motivate others – leading others with energy & enthusiasm Supporting the GCDA vision – Demonstrating & building commitment to the vision Driving performance – enabling others to achieve their potential

6 GCDA Ongoing feedback People often find this difficult Quickest and easiest way of improving performance Also improves relationships and motivation Works better ‘in the moment’ Should always be a real example of what you saw, heard, felt …and what you need/ would like to see more of/ instead