C.A.G.I.S. Helpdesk System Sean Winfield March 6, 2006 Senior Design III

Overview o Project Review / Summary o Intended Use / User Profiles o Project Deliverables o Proof of Design o Summary o Conclusion o Project Review / Summary o Intended Use / User Profiles o Project Deliverables o Proof of Design o Summary o Conclusion

Project Review / Summary o CAGIS – Cincinnati Area Geographical Information System o 3 administrators – users o User base : 20% increase in 3 year timeframe o The Problem: No helpdesk solution o CAGIS – Cincinnati Area Geographical Information System o 3 administrators – users o User base : 20% increase in 3 year timeframe o The Problem: No helpdesk solution

Project Review / Summary The Solution: o Create CAGIS Helpdesk System o Administrator Profiles o Administrator Interface o (Microsoft Outlook) o Reporting o Remote Administrator Interface The Solution: o Create CAGIS Helpdesk System o Administrator Profiles o Administrator Interface o (Microsoft Outlook) o Reporting o Remote Administrator Interface

Intended Use / User Profiles o CAGIS Administrators o Primary users o CAGIS Specialists o Second level support o CAGIS Managers and Secretary o Occasional users o CAGIS Administrators o Primary users o CAGIS Specialists o Second level support o CAGIS Managers and Secretary o Occasional users

Project Deliverables o Create Issue & Resolution Tracking System o Active Directory Authentication o Administrator’s Interface o o Integrate with Microsoft Outlook o Reporting o Flexible GUI o Create Issue & Resolution Tracking System o Active Directory Authentication o Administrator’s Interface o o Integrate with Microsoft Outlook o Reporting o Flexible GUI

Proof of Design Demonstration of Project Deliverables and Additional Features

Summary o Overview o Project Review / Summary o Intended Use / User Profiles o Project Deliverables o Proof of Design o Deliverables Met o Summary o Conclusion o Overview o Project Review / Summary o Intended Use / User Profiles o Project Deliverables o Proof of Design o Deliverables Met o Summary o Conclusion

Conclusion Questions?