Copyright © 2008 Wadsworth / Ch. 7 Basic Information for All Types of Interviews 7 7 Eighth Edition

Copyright © 2008 Wadsworth / Ch. 7

 /motivation-problems/ /motivation-problems/

Copyright © 2008 Wadsworth / Ch. 7 Counseling interview Employment interview Exit interview Grievance interview Group interview --Panel --Board (More on group interviews) Bob Daemmich/The Image Works

Copyright © 2008 Wadsworth / Ch. 7 Be prepared for confusion & noise Learn who panelists are ahead of time Determine reason for group interview Appear confident & in control Make answers direct, brief, honest, & sincere Group Interviews General suggestions include... Digital Vision/Getty Images

Copyright © 2008 Wadsworth / Ch. 7 Speak to everyone Take active role but don’t always speak first Suggestions for panel interviewees... Group Interviews © Jason Harris

Copyright © 2008 Wadsworth / Ch. 7 Try not to be among the first interviewed Sit where you can see all interviewers without moving your head constantly Make eye contact with all interviewers Stick by your answers Suggestions for board interviewees... Group Interviews Kathy McLaughlin/The Image Works

Copyright © 2008 Wadsworth / Ch. 7 Informational interview Interrogation interview Media interview> (More on media interview) Bob Daemmich/The Image Works

Copyright © 2008 Wadsworth / Ch. 7 Always prepare ahead of time Make comments positive, clear, & brief Be conscious of visual & verbal image Refer to company by name Give or phone # Never lie Media Interviews Jeff Greenber/The Image Works

Copyright © 2008 Wadsworth / Ch. 7 Performance review> Informational interview Interrogation interview Media interview (More on performance review) Bob Daemmich/The Image Works

Copyright © 2008 Wadsworth / Ch. 7 Recognize/reward employee contributions Give employees feedback on their standing Motivate employees by setting objectives Discover & solve communication problems Used to... Performance Interviews © Jason Harris

Copyright © 2008 Wadsworth / Ch. 7 Persuasive interview Informational interview Interrogation interview Media interview Performance review (More on persuasive interview) Bob Daemmich/The Image Works

Copyright © 2008 Wadsworth / Ch. 7 Will satisfy unmet needs Is consistent with beliefs, attitudes, & values Is practical & affordable Has benefits that outweigh any objections Is best course of action Successful if you convince interviewee that your proposal... Persuasive Interviews © Jason Harris

Copyright © 2008 Wadsworth / Ch. 7 Rapport Orientation Motivation Includes the following steps.. Includes the following steps... © Jason Harris

Copyright © 2008 Wadsworth / Ch. 7 Carefully prepare Decide what information is sought Decide what information to divulge Interviewees should anticipate questions and their answers Suggestions for question-response stage include... Michael Malyszko/Taxi/Getty Images

Copyright © 2008 Wadsworth / Ch. 7 Summarize major points covered Make sure all important topics covered Give interviewee chance to ask questions Thank participants for time & cooperation Include agreement on follow-up Suggestions include... © Jason Harris

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Open-Ended Questions More types and samples to follow...

Copyright © 2008 Wadsworth / Ch. 7 Open-Ended Questions Hypothetical Questions More types and samples to follow...

Copyright © 2008 Wadsworth / Ch. 7 Open-Ended Questions Hypothetical Questions Direct Questions More types and samples to follow...

Copyright © 2008 Wadsworth / Ch. 7 Open-Ended Questions Hypothetical Questions Direct Questions Closed Questions More types and samples to follow...

Copyright © 2008 Wadsworth / Ch. 7 Loaded Questions More types and samples to follow...

Copyright © 2008 Wadsworth / Ch. 7 Loaded Questions Leading Questions More types and samples to follow...

Copyright © 2008 Wadsworth / Ch. 7 Loaded Questions Leading Questions Third-Person Questions More types and samples to follow...

Copyright © 2008 Wadsworth / Ch. 7 Loaded Questions Leading Questions Third-Person Questions Verbal and Nonverbal Probes More types and samples to follow...

Copyright © 2008 Wadsworth / Ch. 7 Expect the following control in each type of question...

Copyright © 2008 Wadsworth / Ch Types of Questions... More questions on page 202; see answers in back of text

Copyright © 2008 Wadsworth / Ch. 7

Funnel Sequence

Copyright © 2008 Wadsworth / Ch. 7 Funnel Sequence Inverted Funnel Sequence

Copyright © 2008 Wadsworth / Ch. 7 Funnel Sequence Inverted Funnel Sequence Hourglass Sequence

Copyright © 2008 Wadsworth / Ch. 7 Funnel Sequence Inverted Funnel Sequence Hourglass Sequence Diamond Sequence 1. “Whom do you recommend as director of the Harrison project—Jackson, Shelton, or yourself?” (closed) 2. “What makes you say that?” (verbal probe) 3. “Then you feel that Jackson has more experience than Shelton or yourself?” (direct) 4. “In light of your answer, tell me what other qualities you see as important for a project director.” (open-ended) 5. “Describe how well Jackson meets these additional leadership qualities.” (open- ended) 6.“Is there a time when Jackson has not demonstrated these qualities?” (direct) 7.“So, in light of this new information, whom do you recommend as director of the Harrison project—Jackson, Shelton, or yourself?” (closed) 1. “Whom do you recommend as director of the Harrison project—Jackson, Shelton, or yourself?” (closed) 2. “What makes you say that?” (verbal probe) 3. “Then you feel that Jackson has more experience than Shelton or yourself?” (direct) 4. “In light of your answer, tell me what other qualities you see as important for a project director.” (open-ended) 5. “Describe how well Jackson meets these additional leadership qualities.” (open- ended) 6.“Is there a time when Jackson has not demonstrated these qualities?” (direct) 7.“So, in light of this new information, whom do you recommend as director of the Harrison project—Jackson, Shelton, or yourself?” (closed)

Copyright © 2008 Wadsworth / Ch. 7 Relax and be yourself If caught off guard, don’t rush answer If don’t know or remember, say so Don’t say more than you want to say Use open-ended questions to present info Listen carefully

Copyright © 2008 Wadsworth / Ch. 7 Be attentive to interviewer’s intentions Don’t let closed questions limit you Avoid answering yes or no to loaded questions Beware of leading questions Be aware that 3rd-person questions are aimed at getting you to say more

Copyright © 2008 Wadsworth / Ch