EAP CONSUMER SERVICE CONFERENCE HIGH BALANCE ACCOUNT PANEL September 16, 2015.

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Presentation transcript:

EAP CONSUMER SERVICE CONFERENCE HIGH BALANCE ACCOUNT PANEL September 16, 2015

Peoples Natural Gas & Peoples TWP Headquartered in Pittsburgh, PA Providing Natural Gas Service to approximately 700,000 consumers in Western PA, Kentucky & West Virginia The Four Point Vision of Peoples Natural Gas: Ensure the safety of our customers and employees. Provide valued services to our customers. Build long-term economic growth for our regions. Improve the quality of life for our communities. 2

Pennsylvania Service Territory Map 3

Residential “Active” Accounts over $10,000 4

Collections Strategies Individual Account Monitoring by Internal Team Members Collections Litigation – Property Liens Payment Plans through the Bankruptcy Court Low Income Customer Assistance Balancing Issues Workforce/Time to address other arrearage accounts Commission desire for Settlements in Formal Complaint Cases 5