Best Practices Water Companies NARUC Winter Meeting February 2014 Jani Tuzinski, manager Technical Utility Service

February 2014NARUC Winter Meeting - Water Best Practices 1 This presentation will be available on the NARUC website. Printing is recommended using the Notes Pages option.

Timeline of Events February 2014NARUC Winter Meeting - Water Best Practices

Creating Best Practices for Water February 2014NARUC Winter Meeting - Water Best Practices 3 Selection of companiesJuly 1, 2013 Invitationsby July 30, 2013 Kick-off meetingSept 26, 2013 Conference callOct 31, 2013 Top 3 issuesNov 22, 2013 Finalized issuesDec 15, 2013 Company meetingJan 15, 2014

Kick-off Meeting DHSPaWARN SCPTFNAWC PaPUC February 2014NARUC Winter Meeting - Water Best Practices 4 Govt Agencies & Industry Assocs

Kick-off Meeting February 2014NARUC Winter Meeting - Water Best Practices 5

Goals Coordination among water utilities Shared experiences – What went wrong – What worked best – Corrective actions – Lessons learned Industry project February 2014NARUC Winter Meeting - Water Best Practices 6

February 2014NARUC Winter Meeting - Water Best Practices 7

February 2014NARUC Winter Meeting - Water Best Practices 8

Kick-off Meeting: Industry Topics February 2014NARUC Winter Meeting - Water Best Practices 9 Unforeseen customer service issues Water utility’s role at EMA Center Storage tank intrusion incident Centralized command center Fuel procurement during emergencies Pre-planning and post-mortem Experience with electric power grid

Follow-Up February 2014NARUC Winter Meeting - Water Best Practices 10 Conference Call: Oct 31, 2013 – PaPUC facilitator role – Water companies agreed to each send 3 – 5 issues to PaPUC for compilation – 3 common issues emerged – Water companies agreed to provide updates to PaPUC

Follow-Through Industry Meeting: Jan 15, 2014 Discussion on West Virginia spill Presentations on each issue – Social Media – Cybersecurity – Fuel alternatives Open Dialogue February 2014NARUC Winter Meeting - Water Best Practices 11

#1 Communication Customer Notification and Education through the use of social media before, during and after an incident or emergency February 2014NARUC Winter Meeting - Water Best Practices 12 ISSUES

#2 Cybersecurity Cybersecurity and the Cyber Threat to our Industry with a focus on SCADA systems and the link between cyber and physical security February 2014NARUC Winter Meeting - Water Best Practices 13 ISSUES

#3 Fuel Support Identifying and Developing Fuel Support Mechanisms during an Emergency February 2014NARUC Winter Meeting - Water Best Practices 14

Next Steps Industry meeting May 2014 Implementation results Selection of new topics Periodic progress reports to PaPUC Project expansion: small companies February 2014NARUC Winter Meeting - Water Best Practices 15

February 2014NARUC Winter Meeting - Water Best Practices16