FP January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol1 Project Access-eGov Ján Hreňo - Marek Skokan - Tomáš Sabol Access to e-Government Services Employing Semantic Technologies

January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol2 Access-eGov – Basic facts Programme: FP6, IST Project type: STREP Project launch: January 2006 Duration: 38 months Effort: 410 person-months Overall budget: EUR EC Contribution: EUR Coordinator: Technical University Kosice, SK Consortium: 11 partners, 5 countries (Slovakia, Germany, Greece, Poland, Egypt) Pilot applications: SK, PL, Germany, Egypt

January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol3 Research Partners User Partners Coordinator University of Regensburg Germany German University in Cairo Egypt InterSoft, a.s. Slovakia EMAX S.A Poland e-ISOTIS Greece State Government of Schleswig-Holstein, Germany City Hall of Gliwice Poland Municipality of Michalovce Slovakia Cities on Internet Association Poland Kosice Self-Governing Region Slovakia TU Kosice, Slovakia PROJECT PARTNERS

January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol4 What is the Problem? (As-Is Situation) PAs providing services to citizens and businesses Both “traditional” and “electronic” services – a “hybrid” interaction of users with PAs Usually only “atomic” (simple) services are provided (without integration with other services) Users facing problems: How to find the relevant service to their situation (life-event)? How to combine atomic services into (“higher- level”) composed services (scenarios of services) ?

January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol5 As-Is situation ?

Access-eGov Objective To develop and validate a platform for composition of governmental services into complex process definitions (life events) enabling semantic interoperability of particular traditional and electronic government services. January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol6

January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol7 To-Be-Situation The user accesses Access-eGov site He/she obtains information on service(s) relevant to his case He/she understands the procedure (services in a structured workflow) and knows which institution to contact, which forms to fill, and which documents to submit He/she receives support to execute the procedure (Personal assistant)

Research challenges Integration and interoperability of existing services  Solution: employment of Semantic technologies Research goals and challenges: Improve accessibility and connectivity of government services for users (ease to find the relevant services only) Simplify the usage of services for users: Creating an integrated hybrid scenario by combining relevant atomic services Providing guidance to users while implementing the scenario Provide platform, tools, and methodology that enables to transform existing services to be semantically interoperable January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol8

Access-eGov outcomes Access-eGov platform enables registration, semantic discovery and composition of public administration (PA) services Annotation tool (AT) - interface for PA users AT enables easy registration of PA services into the AeG system Personal Assistant Client (PAC) – interface for citizens PAC assists users in the process of discovery, composition and execution of relevant PA services into user scenarios Methodology Facilitating deployment of the Access-eGov platform in organisation Pilot applications 3 Pilot Applications (SK, PL, DE) and 1 Test Lab (Egypt) January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol9

Annotation Tool January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol10 Example: List of Instances Example: Annotation of a new service

Personal Assistant Client January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol11

January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol12 Pilot Applications Slovakia: “Building permit & Land-use planning” scenario Poland: “Establishing an enterprise online” scenario Germany: “Getting married” scenario. Based on the existing good practice “Zustaendigkeitsfinder” ("Responsibility Finder"), by introducing a semantic layer (securing semantic interoperability between national and local governments). Egypt (German University of Cairo): Usability testing from outside EU.

January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol13 Expected Benefits of Access-eGov Benefits for citizens/businesses: Improved identification of government services relevant to his/her case Support for accessing the services User tailored service composition Combining electronic and “traditional” services Guiding the user through life event scenario Benefits for service providers: Easy registration of new services

January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol14 Current status of the project First version of SW tools (Annotation Tool, Personal Assistant, AeG platform) developed SW tested (Trial #1) in three real life applications in three EU countries (SK, DE, PL) and in Egypt Based on evaluation of the Trial #1, 2 nd version of the SW developed Trials #2 to be started in October 2008

January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol15 Thank you for your attention! More at:

January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol16 Evaluation of the first trial (1) Annotation Tool Instruments used for collecting the feedback Internal testing by developers Testing by user partners Feedback from annotators during the training sessions Think-aloud session (GUC) Accessibility and usability evaluation (e-Isotis) Results in summary Use of AT was effective Using the component without training is possible Usability, efficiency and performance need to be improved Specifications for revision of AT regarding Usability Performance and efficiency Annotation of existing web contents

January 9, 2016 Autors: Ján hreňo, Marek Skokan, Tomáš Sabol17 Evaluation of the first trial (2) Personal Assistant Client Instruments used for collecting the feedback Internal tests of developers and user partners using TRAC (iterative tests) Think-aloud sessions (SHG) Workshop with PA‘s and IT experts (SHG) Public testing with test scripts and feedback through and interviews Online and/or internal questionnaires Accessibility and usability evaluation (e-Isotis) Results in summary Use of PAC was (mostly) effective Usability, navigation structure, and information quality need to be improved Specifications for revision of PAC regarding Information quality Navigation and structure of the services (step-by-step guide preferred) Usability, incl. leading user through the process, labels of buttons, links, and contextual help.