WHY DO YOU WORK HERE?. PATIENT ROOM ENTRY Improving Patient Satisfaction Through Our Compassionate Service.

Slides:

Advertisements

Similar presentations

Mrs. Murphy General Chemistry Room 814

Advertisements

Welcome to 3rd Grade!.

Door Guards Generally speaking … Know the building floor plan, what areas are public and what areas are not. Know the building floor plan, what areas.

General Biology Ms. Rogers Room 206

GUIDELINES FOR SUCCESS

Classroom Procedures Ms. Grizzle.

Orientation for the Resource Learning Center Day 2 Part

The Leader in Me! Greatness Happens Here Mrs. Caswell

Class Procedures Life Management Mrs. Fujita E122.

What to do if you……..

School and Classroom Procedures Barren County Middle School

Procedures & Routines Ms. Tipton’s. Entering the Classroom  Shake hands at the door.  Sharpen your pencil. Have all supplies.  Class “BOSS” is responsible.

Welcome to the R.C. Buckley Elementary School Computer Lab.

Food & Beverage S EQUENCE OF S ERVICE – R OOM S ERVICE.

Welcome to the Comanche art room. Ms. Howe Seating Chart You will be assigned a seat at random for the first quarter. 2 nd, 3 rd, and 4 th quarter you.

Procedures & Routines Coach Gill’s. Entering the Classroom  Shake hands at the door.  Sharpen your pencil-Pen is acceptable  Class “BOSS” is responsible.

Wednesday Night Supper Club Serving the meal Press the right arrow  to advance or the left arrow  to go back Tray runners carry the full tray onto the.

Classroom Procedures CHAMPS.

P OSITIVE B EHAVIOR S UPPORT. B US S AFETY  Allow others to sit with you Follow bus driver directions Use quiet voices Stay seated Keep the aisle clear.

Classroom Procedures Ms. DiEdwardo. Why Do We Have Procedures?

Chapter 18, Section 1.

MS. ARCHER’S SPANISH CLASSROOM RULES and PROCEDURES RULES: 1.Be in your assigned seat by the start of class, with only your Spanish notebook and a writing.

Mrs. Shirk’s Class Welcome to 8 th grade. Entering the classroom Line up outside the room and wait for the students from the previous class to exit Enter.

Language Arts Mrs. Cook Slide 1. Why should we have Procedures ? Slide 2.

Welcome back to school! Have a seat and complete the student survey/questionnaire handout Use a pencil please.

Welcome! Ms. Sletten’s 8 th Grade English Class!!.

Behavior for entering and leaving the classroom Enter quietly with the materials they need. Write in your agenda. Continue with classroom procedure. Students.

Morning Procedures Quietly complete any morning work at your desk. Read a book when you are finished with your morning work. Order Lunch. Hand in notes.

Bedside Hand-Off Presented by the 5T TCAB Team.

Generating Synergy to Improve Customer Satisfaction.

Back to School (Bye-Bye Summer Tribute in Pictures) My 8 th Grade Classroom Procedures.

Mr. Friedman U.S. History Get the student information sheet, syllabus, and letter from the front desk. Complete the student information sheet front and.

Welcome to East Cobb Middle School! ~ Class of 2021 ~ Mrs. Audra Bothers Advanced Math 6 & Accelerated Math 6/7.

Ms. Glorioso’s Classroom Procedures “How do I...”.

Library Orientation Today, we’re going to talk about... u How to enter and exit the library u How to find books u How to take care of books and other materials.

1. Science book 2. Science folder 3. Science Notebook Log(SNL) 4. Agenda 5. Paper 6. Pencil.

Communication modifications for individualized resident care Nursing Fundamentals Unit A Nurse Aide Workplace Fundamentals Essential Standard.

Mrs. Sanderson’s 1st Grade Classroom Procedures. When You Get To School Go to your desk. Take out your STAR folder. Put your folder in the basket. Turn.

Mrs. Olde’s Class Procedures/Survival Guide Back to School Strength * Tolerance * Responsibility * Integrity * Knowledge * Empathy.

Changing Your Password General Lesson 3. Objectives Following completion of this lesson you will be able to:. Define how often a password must be changed.

Precaution/Isolation Signs. 2 Purell  Gown  Gloves  Deliver tray  Remove gloves and gown before touching anything  Purell.

Rules and Procedures. Rule #1  Be in your assigned seat and working on the bell-ringer immediately after the tardy bell rings.  If you are not in your.

Classroom Procedures and Expectations Mr. Gibson Walsingham Academy.

Classroom Procedures and Expectations Why Do We Have Procedures? They are a part of life – we follow procedures all the time. They can help.

Get to work… 1.Pick up from the front table: A.Syllabus B.Student Survey 2.Find your seat. 3.Have the handouts and a pen/pencil out. Everything else if.

1. 2  Common areas are locations like cafeterias, hallways, restrooms, playgrounds etc. A. Know the procedures and expectations for each common area.

Ee Ready..... ee Respectful..... ee Responsible.....

© Arrival Quietly enter building and greet staff in reception. Follow direction. Enter classroom sensibly. Sit in allocated seat.

Path to Leadership Basic Ministry Skills How to Make a Hospital Visit.

Voice Levels  0 = No sound/no talking  1 = whisper  2 = Quite conversational voice (only people near you can hear)  3 = Presentational voice (an entire.

Clinton Middle School Training Procedures. Arrival & Dismissal Behavior Proper Arrival & Dismissal Behavior –Arrive on time –Use designated entrances.

Copyright © 2008 Delmar Learning. All rights reserved. Unit 1 Pre and Post-Procedural Activities.

Welcome Back to School and Welcome to Mrs. Lijó’s Technology Class I am Glad That You Are Here.

Down the Rabbit Hole STAFF TRAINING. Reception  REGISTRATION  COAT CHECK  E-CONCIERGE  ARTIFACT TABLE  PHOTO BOOTH  FOOD & BEVERAGE  Drinks  Servers.

Caring Service that Matters Customer Service. Position Service Telephones Face-to-Face Check-In Copay Collection Wait Management Putting it all together.

A: Your supervisor is explaining the wristband that every patient wears. B: The patient will get a wristband when he enters the medical center and it.

Counselor’s Office Expectations

Classroom Procedures Ms. Rhodes: ELA Team One. Entering the classroom LINE UP AT DOOR and enter the room quietly Get your materials (comp notebooks, book,

Ms. Samadi. ENTERING THE ROOM 1. Wait for permission to enter. 2. Sit in assigned seat. 3. Copy down your homework into your agenda. 4. Begin Do-now silently.

ART STUDIO PROCEDURES Mrs. Melton. PROCEDURES FOR ENTERING & BEGINNING CLASS Quietly & respectfully enter the room. Gather the materials you need for.

Mrs. Bates’ Classroom Procedures and Expectations

Arrival/Dismissal Walk as you enter and exit

Student Does Teacher Does

Patient Safety We're committed to your safety and we participate in Partnership for Patients, Team STEPPS, National Patient Safety Goals and other safety.

Sevier Middle School Volunteer Training Manual

Name____________________________________________ Period____

Classroom Procedures and Expectations

Improving Hand Hygiene Compliance at INSERT FACILITY NAME Training for Interrupted Observers

Entering the Computer Lab

Presentation transcript:

WHY DO YOU WORK HERE?

PATIENT ROOM ENTRY Improving Patient Satisfaction Through Our Compassionate Service

WHAT ARE WE DOING TODAY? Press Ganey results Observations Proper patient room entry Review of door signs Role Play!

PRESS GANEY RESULTS Friendliness of Person Passing Tray June 2010-August 2010 June-July: 6 out of 11 units showed significant improvement July-August: 2 out of 11 units showed significant improvement Overall: dropped from almost the 90 th percentile to lower than the 10 th percentile from June- August

OBSERVATIONS 3 rd and 4 th floor Positives Everyone sanitized before and after entering room Everyone knocked before entering Everyone used a friendly tone of voice

OBSERVATIONS 3 rd and 4 th floor Areas for Improvement Maternity- knock softly Wait for permission before opening door Verify patient’s name and birth date before serving (mm/dd/yyyy) Ask if there is anything else you can do for them SMILE!

STEPS FOR PROPER PATIENT ROOM ENTRY

BEFORE ENTERING 1.Sanitize your hands 2.Check tray for accuracy 3.Pay attention to any signs on the door, and follow instructions 4.Knock, identify yourself, wait for permission to enter, then open door

WHILE IN ROOM 1.Smile and greet the patient 2.Verify the patients name and birth date (mm/dd/yyyy) 3.Place tray on the bedside table 4.Adjust table to correct height and place in front of the patient 5. Remove plastic wrap and dome from tray 6. Ask the patient if everything on the tray is correct 7. Ask the patient if they would like help opening anything

BEFORE YOU LEAVE 1.Ask the patient if there is anything else you can do for them 2.Hosts: make sure your number is on the whiteboard and visible to patient 3. Ask the patient if they would like their door OPEN or CLOSED 4. Smile, thank the patient, and tell them to enjoy their meal 5. Exit quietly 6. Sanitize your hands

WHAT NOT TO DO 1.Adjust the beds or the patients themselves 2.Enter isolation rooms - hosts: follow sign directions, then enter -servers: DO NOT ENTER, take tray to nursing station 3. Enter Maternity room of a mother with a deceased infant - take tray to nursing station

DOOR SIGNS

WHAT HAVE I LEARNED TODAY? Proper way to interact with our patients What each door sign means and how to follow them Patient satisfaction and safety is very important!

QUESTIONS?