Returns Policy and Process

Confidential Current Situation Increased Returns: Average of 3.9 shipments per day arriving at Fulfillment Center Unused Inventory: Limited information means No RMA details on returned product Operational Time Consumption: No set policy Customer Confusion: No set policy Stagnant Inventory: Taking room and $ in FL Case by case review: Time consumption of Sales, Support, Ops, Fulfillment and Finance No Set Billing Policy: Some customers more equal than others

Confidential Key Points Major Return Scenarios 1. Hardware Exchange within return period 2. Product Refund within return period 3. Full Cancellation (Product + Service) within return period 4. Service Cancellation (Retain Hardware) within return period 5. Hardware Exchange outside of return period 6. Full Cancellation (Product + Service) outside of return period 7. Full Cancellation (Product + Service) outside of return period 8. Service Cancellation (Retain Hardware) outside of return period Key Points Proposed Return Period = 35 calendar days from Revel Shipment date 35% Restocking Fee. Restocking Fee Matrix to determine Restocking Fee Costs Shipping Fee Matrix to determine Shipping Costs Soft Roll-Out proposed for coming 4 weeks

Confidential Returns Policy Overview ScenarioIn Return Period (35 cal days) Exchange/ Refund Hardware Refund Initial Software Payment (Standard Sale) Refund Software Billing and Hosting Charge 35% Restocking Fee Charge Cancellation Fee 1. Hardware Exchange within return period ✓✓✗✗✓✗ 2. Product Refund Exchange within return period ✓✓✗✗✓✗ 3. Full Cancellation (Product + Service) Exchange within return period ✓✓✓ ✗✓✗ 4. Software Cancellation (Retain Hardware) Exchange within return period ✓✗✓✗✗✗ 5. Hardware Exchange outside of return period ✗✗✗✗✗✗ 6. Product Refund outside of return period ✗✗✗✗✗✗ 7. Full Cancellation (Product + Software) outside of return period ✗✗✗✗✗✗ 8. Software Cancellation (Retain Hardware) outside of return period ✗✗✗✗✗✗

Confidential Key Process Steps ActorActivity Customer Support Operations Fulfillment Finance/Billing Information Flow Process Steps *No Sales Involvement in Returns Process: All returns requests directed to the Support team

1. Hardware Exchange Within Return Period

Confidential Hardware Exchange Policy Overview 5. Retain, Refurbish Remove 2. Issue customer with retained or refurbished product 3. Return Product4. Assess Product and Provide Credit 6. Restock Old Product New Product 1. Contact Revel Support

Confidential Hardware Exchange Policy Overview 35 calendar days following original ship date 35% restocking fee on exchanges based on Restocking Fee Matrix All customers invoiced and billed full price for ‘New Product’ as ‘Insurance’ for the exchange Replacements may be refurbished or working returned items Credit Notes for ‘old’ products issued based on RMA policy rules and assessments Shipping Matrix to determine costs

Confidential Hardware Exchange Shipping Matrix ScenarioRevel Incurs Ground Shipping Fees Product refund is customer preference No Product is damaged by customer and meets criteria for refund No Mis-sold Product Yes Operations/Fulfillment Error Yes Other Revel Technical/Support Error Yes Dead on Arrival Yes Expedite Decision Tree Urgent Business Need - The customer’s business is severely impacted by the need for a quick exchange. Revel Support Need - The support team’s requirements for onboarding or technical resource availability deem it necessary to expedite shipment.

Confidential Restocking Fee Matrix for Hardware Exchange Scenario35% Restocking Fee Charged Product exchange is customer preference Yes Product is damaged by customer and meets criteria for exchange Yes Mis-sold Product No Operations/Fulfillment Error No Other Revel Technical/Support Error No Dead on Arrival No

Confidential Exchange Policy and Process Flows Policy: GPmMUAiNdMG2fP1-LyZHKUDC6X6u2YQWc/edit?usp=sharing GPmMUAiNdMG2fP1-LyZHKUDC6X6u2YQWc/edit?usp=sharing Process Flow: 02a3-4fa7-94fb-836b6cdfad08https:// 02a3-4fa7-94fb-836b6cdfad08

Hardware Refunds

Confidential 35 Day Product Refund Process Overview 5. Retain, Refurbish Remove 2. Return Product3. Assess Product and Provide Credit 6. Restock Product Product for Refund 1. Contact Revel Support 4. Issue customer with Hardware Refund (Less Restocking Fee)

Confidential Hardware Refund Policy Overview 35 calendar days following original ship date Credit Notes for returned products issued based on RMA policy rules and assessments Shipping cost assessment based on Shipping Fee Matrix 35% Restocking Fee based on Restocking Fee Matrix

Confidential Hardware Refund Shipping Matrix ScenarioRevel Incurs Ground Shipping Fees Product refund is customer preference No Product is damaged by customer and meets criteria for refund No Mis-sold Product Yes Operations/Fulfillment Error Yes Other Revel Technical/Support Error Yes Dead on Arrival Yes Expedite Decision Tree Urgent Business Need - The customer’s business is severely impacted by the need for a quick exchange. Revel Support Need - The support team’s requirements for onboarding or technical resource availability deem it necessary to expedite shipment.

Confidential Restocking Fee Matrix for Hardware Refunds Scenario35% Restocking Fee Charged Product refund is customer preference Yes Product is damaged by customer and meets criteria for refund Yes Mis-sold Product No Operations/Fulfillment Error No Other Revel Technical/Support Error No Dead on Arrival No

Confidential Hardware Refund Policy and Process Flows Policy: 8STRy53E5M4VOxeBxSVsriQ-yw7H4Wr-ys/edit?usp=sharing 8STRy53E5M4VOxeBxSVsriQ-yw7H4Wr-ys/edit?usp=sharing Process Flow: BN7q8STRy53E5M4VOxeBxSVsriQ-yw7H4Wr-ys/edit?usp=sharinghttps://docs.google.com/a/revelsystems.com/document/d/10wLs0 BN7q8STRy53E5M4VOxeBxSVsriQ-yw7H4Wr-ys/edit?usp=sharing

Full Cancellation (Product + Software) Within Return Period

Confidential 35 Day Cancellation Process Overview 6. Retain, Refurbish Remove 2. Issue customer with Software Refund (if applicable) 3. Return Product4. Assess Product and Provide Credit 7. Restock Product Cancelled Product 1. Contact Revel Support Cancelled Service 5. Issue customer with Hardware Refund (Less Restocking Fee)

Confidential Full Cancellation Policy Overview Deal TypeHardware Payment Initial Software Payment Software Subscription Billing Hosting Standard Payment Model Full Refund (with restocking fee) Full refundNAEnded month following date of request Partial RaaSFull Refund (with restocking fee) NAEnded month following date of request Must be within 35 days post shipment Restocking fee of 35% on all cancellations Customer incurs all shipping fees for returned product Product return must meet RMA criteria for refund

Confidential Full Cancellation Policy and Process Flows Policy: a5eyYExbkp8CXpFLsSidiNwkNO-eUzws/edit?usp=sharing a5eyYExbkp8CXpFLsSidiNwkNO-eUzws/edit?usp=sharing Process Flow: 7ff8-46e0-83f f8d9fhttps:// 7ff8-46e0-83f f8d9f

Software Only Cancellation (Retain Hardware) Within Return Period

Confidential 35 Day Service Cancellation Process Overview 2. Issue customer with Software Refund (if applicable) 1. Contact Revel Support Cancelled Service

Confidential Service Cancellation Policy Overview Deal TypeHardware Payment Initial Software Payment Software Subscription Billing Hosting Standard Payment Model NA. Customer Retains Hardware Full refundNAEnded month following date of request Partial RaaSNA. Customer Retains Hardware NAEnded month following date of request

5-8: Scenarios Outside of Return Period

Confidential Scenarios Outside of Return Period ScenarioIn Return Period (35 cal days) Exchange/Ref und Hardware Refund Initial Software Payment (Standard Sale) Refund Software Billing and Hosting Charge Restocking Fee Charge Cancellation Fee 5. Hardware Exchange outside of return period ✗✗✗✗✗✗ 6. Product Refund outside of return period ✗✗✗✗✗✗ 7. Full Cancellation (Product + Software) outside of return period ✗✗✗✗✗✗ 8. Software Cancellation (Retain Hardware) outside of return period ✗✗✗✗✗✗ No Product Exchanges will be accepted 35 calendar days after shipment No Product Refunds will be accepted 35 calendar days after shipment No Software Fees incurred will be accepted 35 calendar days after shipment

End of Document Revel Up!