Front of the House Leadership and Teamwork. Front of the House Definition Employees 2.

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Presentation transcript:

Front of the House Leadership and Teamwork

Front of the House Definition Employees 2

What is Front of the House? The area in a hospitality business that guests usually see In a restaurant, it includes: Entrance Dining room 3

Employees Main function is to interact with customers Include Servers Cashiers Hosts Hostesses Parking attendants 4

Front of the House How to Staff the Front of the House - Restaurant Business (click on link) 5 Copyright © Texas Education Agency, All rights reserved.

Leadership Skills 6 Copyright © Texas Education Agency, All rights reserved.

Skills Direction Lead dependably Encourage others Inspire others Coach Expect change Nurture teamwork 7 Copyright © Texas Education Agency, All rights reserved.

Teamwork Skills Work Stations Conflict Resolution 8 Copyright © Texas Education Agency, All rights reserved.

Skills Communication Verbal Nonverbal Positive attitude Respect Empathy 9 Copyright © Texas Education Agency, All rights reserved.

Work Stations Beverage Station Cold beverages Hot beverages Service Station Dishes Glasses Eating utensils Water Bread 10 Copyright © Texas Education Agency, All rights reserved.

Duties Side Work Refilling: salt and pepper shakers sugar bowls condiments Cleaning: seats, tables and floors Folding napkins Sections Servers oversee a group of tables Are responsible for: setting the tables taking orders delivering food clearing the tables 11 Copyright © Texas Education Agency, All rights reserved.

Conflict Resolution Disputes Negotiation Focus on problem Advise the manager 12 Copyright © Texas Education Agency, All rights reserved. Steps to resolving conflict: Define the problem Suggest a solution Evaluate a solution Compromise Brainstorm Mediate

13 Questions? Copyright © Texas Education Agency, All rights reserved.

References and Resources Images: Microsoft Office Clip Art: Used with permission from Microsoft. Textbooks: Culinary essentials. (2010). Woodland Hills, CA: Glencoe/McGraw Hill. Foundations of restaurant management & culinary arts: Level one. (2011). Boston, MA: Prentice Hall. YouTube™: How to Staff the Front of the House | Restaurant Business Learn how to staff the front of the house with the advice from Paul Bolles-Beaven in this restaurant business video from Howcast Copyright © Texas Education Agency, All rights reserved.