Chapter Four Health &Recreation Department

objectivesobjectives can remember the English terms of recreational activities and their facilities; can explain recreation service in English; can explain the caution terms in English; can provide service in English with courtesy; can help guests to solve problems.

Leading in:Procedure Leading in:Procedure Complete the flowchart of providing recreation service.

A. Supervision & security check B. Maintenance & cleaning the equipment C. Assign recreation activities D. Guidance & demonstration Keys ： 1 C 2 D 3 A 4 B

vocabularyvocabulary Group the words in the table into the following word banks. Registered guest, dye, spa, heart disease, business hours, permed, gym, locker, heated, relax, poolside bar, service counter, treatment, damp, hypertension, billiard, Jacuzzis, discount, membership, VIP, sauna, hygiene

Guest Types Facilities Services Health & cleanness Others

Keys: Guest Types Facilities Services Health & cleanness Others Registered guest, membership, VIP Spa, gym, locker, poolside bar, service counter, billard, Jacuzzis, sauna business hours, discount Dye, heart disease, treatment, hypertension, hygiene permed, heated, damp

Listen carefully and complete the following sentences. It is free for _____________ guests and 60 Yuan RMB for ____________ guests. Ours is a ____________ swimming pool. I was wondering ________________ the pool is. We change it _______________. The charge is 58 Yuan ______________. The sauna bath services in our hotel include damp, ______, _____ and ice treatment. Just give me a bottle of _____________.

Short sentencesShort sentences 8. How would you like to ______________? Keys: registered guests, non-registered heated how deep every other day per person dry, salt mineral water make the payment

(ii) Match the following sentences with those above. ( ) A. would you like some drinks? ( ) B. Its depth is 1 meter to 2.5 meters. ( ) C. I’ll pay in cash. ( ) D. How do you charge? ( ) E. How often do you change the water? ( ) F. How many kinds of sauna bath do you have? ( ) G. I’m afraid the water is too cool to swimming in. ( ) H. What’s your charge? Keys: A7 B3 C8 D1 E4 F6 G2 H5

Short Dialogues Short Dialogues Listen to the dialogues and tick the right columns. Dialogue 1Dialogue 2Dialogue 3Dialogue 4Dialogue 5 Swimming pool Gym Sauna Beauty Salon Spa

Keys: Dialogue 1 Dialogue 2 Dialogue 3 Dialogue 4 Dialogue 5 Swimming pool √ Gym√ Sauna√ Beauty Salon √ Spa√

Long dialogues Long dialogues Listen to the dialogues twice, and complete the tasks. At the swimming pool Dialogue 1 Listen twice and Rearrange the order of the following sentences ________It is free for registered guests and 60 Yuan RMB for non-registered guests. ________Don’t worry, sir. Ours is a heated swimming pool. The temperature is about 8 ℃. ________Yes, I’d like to. How do you charge? ________Good morning, sir. Welcome to our hotel’s

swimming pool. Would you like to have a swimming? _______How often do you change the water? _______Ok. And what are the open hours? _______That’s great. But I’m not a good swimmer. I was wondering how deep the pool is. _______You’re welcome. Here is the key to the lock. Have fun. _______Its depth is 1 meter to 2.5 meters. We have separate lockers over there. You can use them free of charge. You can also have a shower there.

_______In such weather, I’m afraid the water is too cool to swim in. _______Thank you for your explanation. _______We change it every other day. We just changed it this morning. _______It opens from 10 a.m. to 9 p.m. After the swimming, you can relax yourself by having some soft drinks at the poolside bar. Keys:

Serving Sauna Dialogue 2 Listen twice and supply the missing parts of the dialogues. Leo, a receptionist at the Service Counter of the Bathing Center L= Leo B= Ben Johnson W= Wang, an employee in the Sauna room L: Welcome to our Bathing Center! What can I do for you? B: I’d like to take a sauna. What’s your charge? L: The charge is 58 Yuan per person. ___1________?

B: I’ll pay in cash. L: Ok._______2____________. B: All right. L: ________3__________. Please return it to the Service Counter when you leave. ( Mr. Johnson arrives at the Sauna.) W: Good evening, sir. Welcome to the Sauna room._________4_______________? Oh, here is your locker. B: Thank you. W: Please take on your slippers and take a shower

first. ______________5______________. B : How many kinds of sauna bath do you have? W: The sauna bath services in our hotel include damp, dry, salt and ice treatment. B: I’d like to take a damp treatment. W: __________6__________________, I sincerely suggest that you not have sauna if you have hypertension and heart disease, drink too much or feel uncomfortable. B: I see. W: Please don’t stay in the sauna room too

long._____________7______________. B: Ok. W: ____________8_______________? B: Just give me a bottle of mineral water. W: Ok. The temperature of the sauna room gets ready. You may go in now. B: Thank you. W: I’ll be staying outside. Enjoy yourself. Keys: 1. How would you like to make the payment?

2. Please sign on this form, sir. 3. This is the key to your locker. 4. Can you show me your key tablet? 5. Let me show you the way to the bath room. 6. According to the hotel regulation, 7. If you feel uncomfortable, please tell me as soon as possible. 8. Would you like some drinks? (ii) Questions for discussion 1. What would you do if a child ran around the swimming pool?

2. What would you do to ensure sauna safety? ________________________________________ 3. What would you do with a guest too careful about hygiene? ________________________________________ (iii) Useful Expressions 1. 介绍设施设备 a. We have two excellent saunas. 译文：我们有两个很棒的桑拿。 b. The hotel has a lot of outdoor recreation facilities to offer.

译文：饭店提供很多室外健身设施。 c. The gymnasium is very modern. 译文：这个健身房很现代。 d. Besides the gym, we have the billiards room, bowling center and indoor swimming pool as well. 译文：除了健身房，我们有撞球室、保龄球室 和室内游泳池。 e. There are also sauna room and Jacuzzis. 译文：我们有桑拿房和按摩浴缸。 f. The Health Center opens from 6:00 a.m. to 12:00 midnight including Sunday.

译文：健身中心开放时间为早上 6 ： 00 到晚上 12 ： 00 ，周日也是。 g. We change the water every other day. You don’t need to worry about the hygienic condition. 译文：我们每天换水，不需要担心卫生问题。 h. Use of the sauna and GYM is not allowed for children under 1.4 meters. 译文： 1.4 米以下的儿 童不可以使用桑拿和健身器械。 i. I’m sorry. Our GYM equipment is suited only for adults. We cannot guarantee children’s safety.

译文：对不起，我们的健身设施是按照给成人 使用的标准来设计的，我们无法保证小孩子的 安全。 j. Cameras and cell phones are not allowed in the sauna and GYM. 译文：摄影机和手机不能带进桑拿和健身房里。 2. 推荐康体服务 a. Would you like to have a try in our gymnasium? 译文：要不要试试我们的健身房？ b. Is the temperature suitable? Would you like it a

little hotter? 译文：请问温度合适吗 ? 需要调高一些吗？ c. I’m sorry, sir. I’m afraid we can’t keep your valuables here. I think you’d better keep them in your safe deposit box. 译文：先生，对不起，我们不负责保管贵重物 品。您最好把它们放在您的保险箱内。 d. I’m afraid your things won’t be safe here. Would you like me to keep them for you at the service counter? 译文：您的东西放在这里恐怕不安全。 需要我帮您拿到服务台保管吗？

3. 介绍服务 a. The swimming pool is not open to the public. It’s only open to house guests and those with membership cards. So you have to register to confirm your identity. 译文：游泳池仅对住客和 会员开放，所以我们需要请您登记以确认您的 身份。 b. Would you like to have a locker? If you need a locker, please get to the men/women’s sauna changing room. There’s a towel in the locker. We provide only one towel per person.

译文：请问您需要存物柜吗？如果您需要用 存物柜，请到男 / 女桑拿区，那里的存物柜里 有毛巾，每位客人我们都只提供一条毛巾。 c. Please wait a moment. I’ll see if there’s a coach available. 译文：请稍等，我要确认是否有教 练。 d. We don’t have professional coaches, but a few of our attendants are rather skilled players. 译文： 我们没有专业的教练，但我们可提供会打球的 员工陪客人打球。 e. Please don’t dry your clothes or swimming shorts

in the sauna room. It’s unsafe. 译文：请不要在干蒸房内烤衣服或泳裤，因为 这样不安全。 f. Please don’t throw the life buoy in the pool. You might hurt other guests. 译文：请不要在游泳池 扔救生圈，以免碰到其他客人。 4. 介绍收费 a. There’s no fee for registered guests. 译文：住店客不收费。 b. You can enjoy using the GYM free of charge once per day and sauna with discount.

译文：您可以享用每天一次免费健身，桑拿也 享有折扣优惠。 c. Non-staying guests should pay 120 Yuan per person. The price is the same for both adults and children. 译文：对非住客收费是每人 120 元，成人儿童 均同价。 d. The deposit for renting rackets is 100 Yuan. Please pay in cash only. 译文：租球拍的押金是 100 元。请付现金。

Role play Role play Make phone dialogues with the information given below. Role A : A caller, interested in indoor activities, someone to do sports together. Role B: A recreation center clerk, answer the caller’s questions. The Kellogg Conference Hotel All Kellogg Conference Hotel guests have complimentary access to our advanced Fitness Training Center 6:00 a.m. – 9:00 p.m. each day.

Amenities include assorted fitness machines such as treadmills, steppers, circuit trainer and recumbent bicycles as well as free weights, towels and cable TV viewing monitor. The Gulf Hotel Both our male and ladies gyms are appointed with the latest fitness facilities, offering a large variety of fitness classes like the favorites aerobic or body pump, personal training sessions and spa facilities including saunas, steam rooms, jacuzzis and outdoor swimming-pools.