Commercial Project Management Office Focus “Excellence Without Excuses”

"Excellence Without Excuses"2 AIS Vision/Mission AIS will become a premier technology services company, with both internal and external customers, generating new revenue for The Associates. We will be a company where the best professional people thrive.

"Excellence Without Excuses"3 Our Principles People, People Simplify Use Proven Technologies Leverage Success Provide Utility Communicate, Communicate

"Excellence Without Excuses"4 Commercial Project Office Strategic Fit The Project Management Office Mission: The Commercial Project Management Office will become a premier project management services group for the Commercial organization at The Associates. By partnering with the Project Management Process Group and other AIS divisional Project Offices, improvements to project management processes will facilitate state of the practice techniques. These will enable the business to perform more efficiently and with a higher level of quality. We will be champions of process improvement and change agents to enable Commercial AIS in becoming a more process mature and process capable organization. We will be stewards of the Commercial Knowledge Base Repository while facilitating the systems simplification strategy.

"Excellence Without Excuses"5 Commercial Project Office Strategic Fit zKey Objectives  Establish and implement a project monitoring process which provides the Business and AIS management with informative decision based reporting and gives a feedback mechanism to the Account Teams for process improvement; establish selected metrics, baseline and begin tracking; facilitate obtaining SEI/CMM Level 2  Provide expertise, guidance, mentoring and/or assistance with respect to project management, software development methodologies, project reporting and metrics etc. in addition to supporting a Project Management curriculum and assist individuals in fulfilling their training needs

"Excellence Without Excuses"6 Commercial Project Office Strategic Fit zKey Objectives cont’d  Propagate “best of breed” development processes, standards and procedures throughout the Account Teams while striving to be a premier service organization.  Provide quality assurance practices and techniques for key project deliverables  Initiate and/or coordinate research and development in order to allow the Account Teams to conduct development in a manner where “best in class” and “reuse” are significant objectives

"Excellence Without Excuses"7 Goals zReduce Cost zImprove Cycle Time zImprove Quality zIncrease Productivity zIncrease Customer Satisfaction

"Excellence Without Excuses"8 Techniques Applied z“A goal-problem approach for scoping an improvement program” by Neil Potter/ Mary Sakry z“The Journey” by George Yamamura zOther training  Project Experts  Theta Systems  The Process Group zPast experiences and seminars

The Process Group A Goal-Problem Approach For Scoping An Improvement Program

The Journey

"Excellence Without Excuses"11 Our Journey zMap/Approach: *Through facts and data, identify problems hindering goal achievement *Select CMM Key Process Areas (KPAs) and activities to assist in overcoming the problems *Establish metrics to baseline and measure improvements *Implement improvements (Right Things, Small Steps, Simple, Timing) *Assess progress - MEASURE! *Repeat the cycle

"Excellence Without Excuses"12 Facts and Data 7. Which one to three phases would you say are the most challenging for your team? 52% response rate from 4Q99 Project Management Implementation survey

"Excellence Without Excuses"13 Initial Key Process Areas zProject Planning uemphasize documented project plan and estimating äsupport activities include the work request/prioritization process zRequirements Management uemphasize training and enhance process/templates zTracking and Oversight ucontinue status reporting and emphasize project plan review zQuality Assurance uconduct process assessments

"Excellence Without Excuses"14 Initial Key Process Areas zSub-contract Management uleverage existing processes zConfiguration Management uleverage existing processes

"Excellence Without Excuses"15 Supporting Activities zQuality Control uconduct project reviews (PASS® checklist) uconduct inspections/walkthroughs zQuality of Service Review uconduct customer satisfaction questionnaire zKnowledge Base Repository Stewardship uproject, application, technology, process, data zMetrics uinitially use the few simple correct measures with minimum disruption to project teams! uprovide effective information to improve organizational processes in order to produce higher quality solutions in less time with less effort

"Excellence Without Excuses"16 Benefits zWith clearly defined goals and established process, people are more likely to work on enjoyable projects with less side-effects of poor planning zProjects are more likely to consistently achieve the expected results of cost, schedule, quality/functionality and... CUSTOMER SATISFACTION!!

"Excellence Without Excuses" Focus

"Excellence Without Excuses"18 Lessons Learned zManagement support zTraining zProject Management Council zProject Life Cycle zNetworking zCustomer Involvement zMethodologies