Management Review ISO 9001: th December 2015

No.Review Input 1 Quality Objectives for each department 2. Audit results (internal) Performance & 2016 Planning 4. ISO 1 st Surveillance Task Force

Quality Objectives Academic ▫To release the exam results maximum of 2 weeks after the exam is conducted. - Achieved Student Affairs ▫To organize minimum 80% of the planned students activities. - Achieved Public relations ▫To ensure all licenses and permits are valid and renewed on timely basis. - Achieved Academic ▫Lecturer to obtain minimum 80% of student review evaluation. – ▫Achieved Academic ▫Lecturer to obtain minimum 80% of peer review evaluation. - Achieved

Marketing ▫Undertake all tasks for promotion & advertisement in the recruitment of students as approved by the Management Committee - Achieved Library ▫To ensure that all library collections are monitored and maintained by having 2 stock take in a year - Achieved Account ▫To accurately process all general accounting transactions and activities on timely basis. - Achieved Quality Objectives

Project Development ▫To ensure all project developed are progressing on timely basis. - Achieved Information Technology (IT) ▫To design and maintain all portals and computer hardware on timely basis - Achieved Quality Objectives

Internal Audit (7 Oct 2015) AuditorArea/ Department/ ProcessAuditee Faiz Aizat / Mohd Zharif Secretary: Nabihah Quality Management Representative (QMR)Faiz Document Controller (DCC)Zharif Academic Dept.Zharif Student Affairs Dept.Lin LecturerLola/Muiz Marketing Dept.Jamilah Public RelationNabihah ITSuhaizad AccountAtiqa

Internal Audit Findings Academic FindingsCorrective Action NCR: Checked the process of selecting questions from the system. Find out that the question set from the system is more than 24 hours Decided to revoke all Monday morning written exam to English Speaking test or Project Paper Presentation

Account FindingsCorrective Action NCR: All account receivable are not endorsed by director in May 2015 Endorsement by AD on behalf of SAD absence. Internal Audit Findings

IT FindingsCorrective Action NCR: Checked all the data backup of student portal are not complete for November 2015 Annual Checklist for monthly student portal backup execution Internal Audit Findings

Lecturer FindingsCorrective Action OBS: Lecturer as part of attendance updating, lecturer are required to provide a weekly attendance log endorsed and submitted to Academic Executive Create a template for attendance endorsed by AE on weekly basis Internal Audit Findings

Library FindingsCorrective Action OBS: Create a checklist for all new registered books for better control system and planning Create a checklist for new book registration. Internal Audit Findings

Summarization: NCR = 3 findings OSB = 2 suggested. All NCR are closed and action have been taken. Internal Audit Findings

2015 Performance & 2016 Planning Performance for 2015 (Subject to Audit) Existing Products (Total : 9) 1) DAM 2) DOFM 3) DATM 4) DOM 5) DAFM 6) DAMET * New program ) BAAM (Bucks) 8) MBAAM (OUM) * New program ) DASM (Subject to MOHE) * New program 2015 New product DCCHM (Subject to MQA)

2015 Performance & 2016 Planning Students Intake DiplomaMarch 20 (-10%) July63 (-27%) November 14 (-16 %)Total 97 (-40%) BAAMApril 23 (-39%)Total 23 Grand total 120 (-32.5%) Foreign student3 (+66.6%) Convocation 80 students (+ 33%) Total Sales RM 2,800,000 (+10%) Total profits (before tax) RM 300,000 (+0%) New Campus Project Status: 95% (+26%)

2015 Performance & 2016 Planning 2016 Plans Products (6 new programs) 1) Diploma Business Admin (UPM) 2) Bachelor od Arts English Language (UPM) 3) Diploma in Event Management 4) Diploma in TESL 5) Diploma HRM 6) Diploma Multimedia Creative 7) Bachelor Multimedia Creative (UTEM) TVET 1) Cabin Crew & Ticketing Passenger Services 2) Composite Skin Repairer 3) Unmanned Aerial Vehicle Pilot 4) Aircraft Load Master 5) Aircraft Ramp Services 6) Helicopter Landing Officer Moving to our New Campus: Increase in Man Power Increase in Students Increase in Sales (Target RM 3,800,000)

ISO 1 st Surveillance Task Force AuditorArea/ Department/ ProcessAuditee Mr. Sivabalan Thavarajah Quality Management Representative (QMR)Faiz Document Controller (DCC)Zharif Academic Dept.Zharif Student Affairs Dept.Lin LecturerLola/Muiz Marketing Dept.Jamilah Public RelationBieha/Faiz ITSuhaizad AccountAtiqa Audit Date: 7 Jan 2015, Thursday, 9am – 6pm

ISO 1 st Surveillance Task Force Audit Date: 7 Jan 2015, Thursday, 9am – 6pm All Staffs Faiz Zharif Related Departments

ISO 1 st Surveillance Task Force Audit Date: 7 Jan 2015, Thursday, 9am – 6pm Lin, Jam, Lola Related Departments Faiz & Zharif All Staffs

Summarization: All official documents – Fully filled, signed and approved Course File, forms and communication (letters and s) stored and filed properly Know the detail process flow with evidence to support your points. ISO 1 st Surveillance Task Force