 Learn -  About the technical, financial, and environmental decisions involved with offering electronic billing and websites for consumers to monitor.

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Presentation transcript:

 Learn -  About the technical, financial, and environmental decisions involved with offering electronic billing and websites for consumers to monitor their usage.  How utilities are making services available to their customers through the web. Customer Presentment

2 Presenter Michael Hyde Manager, CIS/IT Northern Neck Electric Cooperative Warsaw VA

Northern Neck Electric Cooperative Warsaw, VA  18,000 meters  6 Counties  1,900 miles of line  20 Substations  30% Residential

Systems

To the Coop - Provide Cooperative employees the tools and technology to help them perform their job more efficiently and safely To the Members - Provide members with tools to help them reduce energy consumption, save money and preserve the environment NNEC IT Mission Statement

“If you cannot measure it, you cannot improve it.” -- Lord Kelvin

  Web site  IHD (In-Home-Displays)  Text Messaging  Phone call (IVR)  Internet (Twitter, Facebook…) Member Notification Methods

 Daily Usage  Monthly Usage (Sent out weekly)  Hourly Usage  High Usage  Comparative Usage Notifications

August 2007  Very Basic information  Provided reading  Calculated usage  Sent to: Employees Board Members Daily Usage Notifications

March 2009  Added information  Provided reading  Calculated usage  Dollar value  Hi/low temp  Energy Tip  Data pulled from CIS Daily Usage Notifications

 30 days prior usage  Hi/Low temp  Data pulled from CIS  2008 Weekly Usage Notifications

 Hour-by-hour usage  Pulled from TWACS  2008 Hourly Usage Notifications

Hour-by-hour usage Pulled from TWACS 2008 Hourly Usage Notifications

 An alert sent if usage exceeds 100 kWh in a single day. High Usage Notifications

 Usages  (Hourly, Daily, Monthly, Comparative)  Configure Alerts Website

April 2009  Monthly Bills  Monthly Usages  Daily Usages (on-hold)  Hourly Usages (on-hold)  Data pulled from CIS E-biz Website

 Monthly Usages  Average daily temps  AMR Data from TWACS (Multispeak)  Plans for Hourly Data (Pending Multispeak 4.0 MyUsage.com  MyUsage.com information provided by Jonna Buck of OKEC. Average daily temps

Alert History MyUsage.com MyUsage.com information provided by Jonna Buck of OKEC.

Google Powermeter

 Outage Alerting  Demand Response  Smart Home  Anomaly Detection  Trend Analysis  MultiSpeak What's in the Future?

Questions?? Michael Hyde