Discovery 2 Internetworking Module 2 JEOPARDY K. Martin

RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands RouterModesWANEncapsulationWANServicesRouterBasicsRouterCommands On What On What Level? The Help The Help Desk Acronyms Name that Layer Troubles Grab Bag Grab Bag ► ► ► F i n a l J e o p a r d y ◄ ◄ ◄

Question First point of contact with the customer. ON WHAT LEVEL? 100 A: What is Level 1?

Question A: What is Level 3? On-site technical support. ON WHAT LEVEL?

Question A: What is Level 2 Uses remote desktop features. ON WHAT LEVEL? 300

Question A: What is Level 2? Recommends an on-site technician be dispatched to the site. ON WHAT LEVEL? 400

Question A: What is Level 3? Installs and configures new equipment. ON WHAT LEVEL? 500

Question A: What is a trouble ticket? Opened by the Help Desk attendant when a customer calls in. THE HELP DESK

Question A: What is interpersonal/communication? Type of skills needed by the help desk technician. THE HELP DESK 200

Question A: What is a bottom-up approach? This type of approach is used by the Help Desk technician when asking about link lights on the workstation. THE HELP DESK 300

Question A: What is a incident management procedure? This is the procedure followed by the Help Desk technician every time a call comes in. THE HELP DESK 400

Question A: What is solve problems and customer satisfaction? Number one priority for an ISP Help Desk technician. THE HELP DESK 500

Question A: What is Internet Service Provider? ISP ACRONYMS 100

Question A: What is Transmission Control Protocol? TCP ACRONYMS 200

Question A: What is Light Emitting Diode? LED ACRONYMS 300

Question A: What is Open System Interconnection? OSI ACRONYMS 400

Question A: What is Simple Mail Transfer Protocol? SMTP ACRONYMS 500

Question A: What is the physical layer? Bit NAME THAT LAYER 100

Question A: What is the network layer? Router NAME THAT LAYER 200

Question A: What is the transport layer? Responsible for reliable delivery of data across the network. NAME THAT LAYER 300

Question A: What is the Application layer? Layer closest to user NAME THAT LAYER 400

Question A: What are session, presentation, and application? The upper layers. NAME THAT LAYER 500

Question A: What is the physical layer? Device is turned off. What layer? TROUBLES 100

Question A: What is the network layer? An incorrect IP address. What layer? TROUBLES 200

Question A: What is the Data link layer? TROUBLES 300 Incorrect drivers. What layer?

Question A: What is the transport layer? Port not opened for the firewall. What layer? TROUBLES 400

Question A: What are protocol settings (POP, IMAP, SMTP)? problems. What do you check? TROUBLES 500

Question A: What is ipconfig? Command used to show IP settings. GRAB BAG 100

Question A: What is Data Link layer? A switch. What layer? GRAB BAG 200

Question A: What is destination IP address? Type of address used to direct packets. GRAB BAG 300

Question A: What is bit, frame, packet, segment Order of encapsulation (Layer 1 to Layer 4) GRAB BAG 400

Question A: What is show identification? First procedure to be followed when meeting the customer at the job site. GRAB BAG 500

Question A: What is DNS unable to resolve IP addresses A customer is experiencing problems reaching any website. The technician recommends running nslookup. What might be the problem? Final Jeopardy