Chapter 9 Management Issues in System Development By Chris Forrest 4/1/2002

3 Critical Points Recruiting IS staff Designing Motivating Work Successful Project Implementation

Recruiting IS Staff Database development and administration Digital Media Enterprise systems analysis and integration Network design and administration Programming/software engineering Technical support Technical writing Web development and administration

IS Staff Determine the skills you have the skills you need. View employees as investors. Determine who is critical to the company and focus your attention on them. Fidelity Investments example.

Job Motivation Skill Variety Task Identity Task significance Autonomy Feedback

Motivation What motivates you? Determine what motivates your employees and put them into jobs that utilize their motivations. What motivates IT staff. Example: Programmers

Project Implementation Understand that people do not like change. ODR example Types of people involved: – Sponsor – Change agent – Target

Implementation Before the project is put into motion it must be accepted. Surveys can be used to understand the obstacles that a project could face. Describe scope of change Assess the sponsor’s commitment to the project Assess the change agents' skills Evaluate the support or resistance of the targets

CLJ “Spamming for Work” CIO 5/30/ html Net recruiting is the Big Thing-But Not the Only Thing” CIO cruit.html

CTQ On page 312 of the chapter they give the example of Fidelity Investments on how to recruit and retain staff. They talk about how Fidelity takes people from customer service and move them to an IT position. Is this a good idea? If so is it possible for others to do the same?