Career Orientation—2 nd Edition Unit 5: Succeeding On the Job

Objective 1 - Good Employee Cooperation Initiative Honesty Willingness to learn Follow directions Neat; good grooming Pleasant Professional Polite Patient Punctual Good attendance Dependable Enthusiastic Accepting

Objective 1 - Good Employee cont. Loyal Sense of humor Positive Not jealous Tactful Interested

Did You Know? The first impression you make with co-workers and employers is often the lasting one. Be sure it is a good one.

Objective 2 - First Day Arrive early Listen Friendly, but on task Courteous Not nervous Learn Report your mistakes Think Be interested Keep a neat work area Avoid clock watching Learn rules and regulations

Objective 3 - Employee Handbook Company information Basic workday information Wage information Benefits information Safety and health issues Communications Company rules

Objective 4 - Getting Along with Supervisors Accept supervisor’s authority Ask for more responsibilities No flirting Respect products, supplies Do not pretend to know all Learn from all supervisors Be considerate and polite at all time

Objective 5 - Getting Along with Co-Workers Introduce yourself Be pleasant, cheerful, friendly Learn co-workers’ names, interests Greet or at least smile at others Listen, ask, thank Say good-bye, wave, nod Do not force yourself on others Join social groups, teams Realize that young or new employees may have fewer privileges Cooperate, help others Keep positive attitude Show a sense of humor

Objective 6 - Reasons for Losing a Job Poor human relations and attitude Lack of technical knowledge Low dedication to work ethic

Objective 7 - Positive Work Ethic On time (punctual) Neat, dressed appropriately Limited visiting on the job Good attendance, no surprises for employer Keep busy Stay poised Professional Communicate effectively

Tip Try to learn something new each day. New equipment and new techniques are being tried each day, and you can be the most up- to-date worker if you will be receptive.

Tip The more you know about your job and profession, the happier you will be. If you want to further your education and training, set realistic goals and work to attain them.

Objective 8 - Personal, Social, Business Ethics Personal ethics Define Examples? Social ethics Define Examples? Business ethics Define Examples?

Words You Should Know: Job stress – harmful physical and emotional responses that happen when the requirements of the job do not match the capabilities, resources, or needs of the worker Ergonomics - the science of fitting workplace conditions and job demands to the capabilities of workers

Objective 11 – Conditions That Can Lead to Stress Design of tasks Management style Interpersonal relationships Work roles Career concerns Environmental conditions

Objective 12 - Warning Signs Difficulty concentrating Headache Job dissatisfaction Low morale Short temper Sleep disturbances Upset stomach

Objective 13 - Managing Time and Stress What are ways that you can overcome stress (“stress-busters”)?... What methods of time management can you use to balance multiple roles and reduce stress?...

Objective 15 – Leader Characteristics Creative Enthusiastic Flexible Inspirational Optimistic Organized Self-confident Skillful communicator Understanding Well-informed

“It is amazing what you can accomplish if you do not care who gets the credit.” - President Harry S. Truman

Objective 16 - Becoming a Leader Become a follower first Develop a healthy self-concept Learn by doing Make a good first impression Receive education and training Seek advice and support

Objective 17 – Demonstrate Leadership Following the rules Carrying out assigned responsibilities Cooperating with others Displaying common courtesies Respecting other’s property Showing respect for others Volunteering to serve on projects Other ways?

Objective 20 - Business Etiquette Guidelines During a business meeting Body language Clothing Communication Manners On the telephone Manners Voice

Objective 20 - Business Etiquette Guidelines cont. During a business lunch Complete the guidelines from the video and/or discussion

Objective 21 - Asking for a Raise Know… Time… Know if… Be honest with… Make… Take… Explain… Thank… Leave… Ask…

Objective 22 - Treating a Customer Greet customers… Let customers know… Show interest by… Ask questions to… Provide answers by… Treat customers… Be… Keep _____ and do not… Do not socialize with _____ when _____ Do not let _____ interfere with serving customers Treat each customer as… Give …

Unit Review: 1. Name 15 characteristics of a good employee. 2. How would you advise someone to handle the first day on the job? 3. List 8 items commonly included in and employee handbook.

Unit Review: 4. List 4 ways to get along with a supervisor. 5. What are 8 ways to get along with co-workers? 6. What are the 3 basic reasons that people lose jobs?

Unit Review: - by being punctual? - by appearing neat and appropriately dressed? - when visiting on the job? - when missing work? - by keeping busy? - by staying poised? - by being professional? - by communicating effectively? 7. How could you communicate a positive work ethic...

Unit Review: 8. How are personal, social and business ethics different? 9. How could management style contribute to stress at work? How could interpersonal relationships contribute to stress? 10. Name 4 warning signs of job stress.

Unit Review: 11. How can you manage time and stress? - by using “stress busters”? - by using time management methods? 12. Name characteristics of a leader.

Unit Review: 13. List steps you can take to become a leader. 14. What are some ways to demonstrate leadership? 15. How do the following contribute to proper business etiquette? - body language - communications - voice - clothing

Unit Review: 16. Name 6 things to remember when asking for a raise. 17. List 8 guidelines for treating a customer.

Unit Review: A. relating to what is good or bad; having to do with moral duty and obligation B. harmful physical and emotional responses that happen when the requirements of the job do not match the capabilities, resources, or needs of the worker C. the science of fitting workplace conditions and job demands to the capabilities of workers 18. MATCH: ergonomics job stress ethics

Career Orientation—2 nd Edition Copyright 2007 Curriculum and Instructional Materials Center, Oklahoma Department of Career and Technology Education