© BLR ® —Business & Legal Resources 1403 Leadership Skills What New Supervisors And Managers Need to Know

© BLR ® —Business & Legal Resources 1403 You will be able to: Identify the qualities of effective leaders Understand different leadership styles Build credibility and trust Use leadership techniques to ensure success Lead teams effectively Lead employees skillfully in challenging times of change Session Objectives

© BLR ® —Business & Legal Resources 1403 Guiding people to take appropriate initiative The art of getting others to do things you want done Inspiring people Taking people where they need to be A skill that can be developed through hard work What Is Leadership? Guiding people to take appropriate initiative The art of getting others to do things you want done Inspiring people Taking people where they need to be A skill that can be developed through hard work

© BLR ® —Business & Legal Resources 1403 Having a vision Simplifying and offering solutions everybody can understand Empowerment “Growing” others Lifting aspirations, raising performance, and building beyond limitations Having a vision Simplifying and offering solutions everybody can understand Empowerment “Growing” others Lifting aspirations, raising performance, and building beyond limitations What Is Leadership? (cont.)

© BLR ® —Business & Legal Resources 1403 Leadership and Power Commanding and understanding Directing and consulting Ordering and asking

© BLR ® —Business & Legal Resources 1403 Leadership and Power (cont.) Striving and yielding Strong and flexible Controlling and influencing

© BLR ® —Business & Legal Resources 1403 Good with people Motivated Competent Self-aware Good communicators What Are the Qualities Of Effective Leaders? Good with people Motivated Competent Self-aware Good communicators

© BLR ® —Business & Legal Resources 1403 What Are the Qualities Of Effective Leaders? (cont.) Wise Farsighted Action-oriented Flexible Persistent

© BLR ® —Business & Legal Resources 1403 Positive Respectful Caring and committed Credible and trusted Goal-oriented Positive Respectful Caring and committed Credible and trusted Goal-oriented What Are the Qualities Of Effective Leaders? (cont.)

© BLR ® —Business & Legal Resources 1403 Leadership Styles Authoritative Laissez-faire

© BLR ® —Business & Legal Resources 1403 Leadership Styles (cont.) Social Team

© BLR ® —Business & Legal Resources 1403 Building Credibility And Trust Set a good example Keep commitments Tell the truth Be fair Admit mistakes

© BLR ® —Business & Legal Resources 1403 Leadership and You: True or False Effective leaders rely primarily on power One of the best ways to build credibility and trust as a leader is to set a good example Strong leaders are feared rather than respected Effective leaders are self-aware

© BLR ® —Business & Legal Resources 1403 Leadership and You Do you understand: W hat leadership is? B alance between leadership and power? Q ualities of effective leaders? L eadership styles? H ow to build credibility and trust?

© BLR ® —Business & Legal Resources 1403 Empowerment Motivation Delegation Accountability Participation Feedback Empowerment Motivation Delegation Accountability Participation Feedback Basic Leadership Techniques

© BLR ® —Business & Legal Resources 1403 Empowerment Promote “ownership” and encourage initiative Provide excellent training Encourage team action

© BLR ® —Business & Legal Resources 1403 Empowerment (cont.) Be accessible for consultation Share credit and responsibility Recognize achievement

© BLR ® —Business & Legal Resources 1403 Create a vision Provide clear direction Have high expectations Set reasonable, achievable goals Maintain consistent standards Discover and use personal motivators Motivation

© BLR ® —Business & Legal Resources 1403 Determine the task Define the task Select the right person Explain the task Provide support and feedback Follow up Delegation Determine the task Define the task Select the right person Explain the task Provide support and feedback Follow up

© BLR ® —Business & Legal Resources 1403 Set appropriate standards Make sure employees understand expectations Monitor performance Provide support and assistance Evaluate performance Explain what to improve and how Set appropriate standards Make sure employees understand expectations Monitor performance Provide support and assistance Evaluate performance Explain what to improve and how Accountability

© BLR ® —Business & Legal Resources 1403 Interact with employees daily Ask for input Involve employees in decision making and problem solving Encourage all to speak up Reinforce participation Participation Interact with employees daily Ask for input Involve employees in decision making and problem solving Encourage all to speak up Reinforce participation

© BLR ® —Business & Legal Resources 1403 Make feedback specific and timely Identify what was done well or poorly Explain why it is important Ask employee for input Limit feedback to one issue at a time Follow up and provide additional feedback Feedback Make feedback specific and timely Identify what was done well or poorly Explain why it is important Ask employee for input Limit feedback to one issue at a time Follow up and provide additional feedback

© BLR ® —Business & Legal Resources 1403 Leadership Techniques: Make a Choice If you involve employees in decision making, which technique are you using? If you promote “ownership” and encourage initiative, which technique are you using? If you create a vision so workers see how they fit in, which technique are you using? a. Delegation b. Participation a. Empowerment b. Feedback a. Accountability b. Motivation

© BLR ® —Business & Legal Resources 1403 Leadership Techniques Do you understand: E mpowerment? M otivation? D elegation? A ccountability? P articipation? F eedback?

© BLR ® —Business & Legal Resources 1403 Leading Teams Create the right atmosphere Set goals and build commitment Encourage participation and promote cooperation Provide support Maintain communication Resolve conflicts

© BLR ® —Business & Legal Resources 1403 Leading in Times of Change Appreciate the value of change Be willing to try new approaches Develop an appetite for challenges Help employees understand change Become a lifelong learner

© BLR ® —Business & Legal Resources 1403 Key Points to Remember The most effective supervisors and managers are always skillful leaders Leadership skills help you motivate and guide workers to perform at their best Good leaders develop loyal and productive employees who make important contributions to the organization Leadership skills can be learned and developed