1/10/20161 Chapter 3 “The Communication Process and You” OHS

1/10/20162 Introduction Communication begins within you How you perceive yourself, your experiences and the world around you lays the foundation for social and professional communication

1/10/20163 Topics of Discussion Perception Process Self-concept Dimensions of “self” Self-fulfilling prophesy Self-disclosure Johari Window Interaction styles

1/10/20164 Section 1 “Understanding Intrapersonal Communication” Self-talk Most powerful impact in life

1/10/20165 Perception Process Sensory

1/10/20166 Perception Process Selective  Intensity  Repetition  Uniqueness  Relevance

1/10/20167 Perception Process Managing selective perception  Stay alert  Stay focused  Block out noise  Monitor selections

1/10/20168 Perception Process Personal  Factors that influence  Values  Beliefs  Culture

Perception Process Personal  Factors that influence  Bias – results from experience and culture, + or –  Prejudice – based on lack of information or misinformation, only 1/10/20169

10 Perception Process Personal  Factors that influence  Attitudes  Expectations

Perception Process Personal  Factors that influence  Knowledge  Communication skill 1/10/201611

1/10/ Section 2 “Understanding Self as a Communicator

1/10/ Self-Concept Factors that influence  How you perceive others see and treat you  Your expectations and standards for yourself  How you compare yourself to others

1/10/ Self-Concept Interaction Scripts I’m OK – You’re OKpositive I’m Ok –You’re not OK possible negative I’m not OK – You’re OKpossible negative I’m not OK – You’re not OK negative

1/10/ Self-Concept Dimension of Self Real Perceived self Ideal self Public self Defined by Who you really are – the “real” you Who you see yourself to be Who you want to be now or in the future The self you freely disclose to all

1/10/ Self-Concept Dimension of Self Private self Professional self Social self Defined by The self you do not share with others Who you are on the job Who you are when you interact with others

1/10/ Self-Concept Dimension of self Intellectual self Emotional self Defined by The part that uses and acquires knowledge The part that uses and processes feelings

1/10/ Self-Concept Dimension of Self Physical Defined by Includes athletic ability, gracefulness, coordination, attractiveness, health and well- being

1/10/ Self-Concept Dimension of Self Artistic Defined by The part that is creative and artistic

1/10/ Self-Concept Building a positive self image Determine goals Set goals and write them down Post goals Positive self-talk Get support and feedback from others Believe you can Picture yourself succeeding

1/10/ Self-fulfilling Prophesy Affected by Own self-concept and expectations What you think others expect of you

1/10/ Self-disclosure Appropriate for time, place or circumstance Inappropriate for time, place or circumstance

1/10/ Johari Window Open Things you know about yourself and you allow others to know Hidden Things you know or believe but don’t share with others Blind Information known to others but not to you Unknown Areas that neither you nor others acknowledge or know

1/10/ Interaction Style Open Openly communicate behaviors “ motivations “ feelings Willing to disclose a great deal Knows self through insight and feedback

1/10/ Interaction Style Blind Others know information about you, but you aren’t aware of it Feedback can make you aware Don’t seek or learn from feedback Don’t use self-reflection

1/10/ Interaction Style Hidden Things you know or believe but don’t share Unwilling to take risks Keep a great deal undisclosed Provide little feedback to others

1/10/ Interaction Style Unknown Neither you nor others know May be known but not acknowledged May keep self and others in the dark

Leaders Appointed Emerging 1/10/201628

Leadership Traits Effective communication Desire Creative intelligent 1/10/201629

Leadership Style Authoritarian – quick decisions Democratic – invites participation Laissez-faire – gives up power Balanced – task/relationships 1/10/201630

Leadership Power Power Type Legitimate – assigned Reward – ability to repay Coercive – ability to force Expert – most knowledge about how Informational – most access to information Referent - respect Problems Abuse Bribery Creates resentment Not recognizing expertise of others Ethical May be withdrawn 1/10/201631

Effective Leaders Make others feel important Promote a vision Focus on task Respect others Admit mistakes Criticize in private Stay visible Celebrate achievement 1/10/201632

1/10/ What This Means The most important component of communication is You!