Fulfillment Assurance and Billing SATA Conference 17.09.2015 Onkabetse Moatlhodi Head Of Technology & Service Strategy

Introduction BTCL has tremendously grown , innovated over the years to meet customer expectations , keep up with market dynamics and competition. Internet Service Provider Hosting Services (Web, DNS) provide, develop , operate and manage Botswana's national and international telecommunications services. Landlines , lease lines , VSAT Mobile telephony and data services 2G, 3G and 4G VAS(payments) Mobile money Internet bandwidth Lease line service Inter connect

One Organisation; 1Team Ambition Home & Office beMOBILE One Organisation; 1Team Wholesale BTC Home & Office Offers Both Voice and Data services, including Internet and Managed Services beMOBILE Offers Mobile Voice and Data Services Wholesale Offers Services to BTC and Other Operators 3

Converged Billing Approach Time Industry Trends Best Practice Problem Areas Manual process To-be process workshops Market Scoping & Specifications Bench marking Stakeholder engagement Alignment with business Future in mind (connected objects) eTOM / TAMS Framework

Converged Billing Platform End Solution.. Output Capability Benefits & Outcomes Bill generation and invoice management Improve billing process efficiencies by introducing best practice operational processes (e.g. reducing of billing cycles). Reduction of revenue leakage Realtime customer FMC account management will increase revenue, increase customer services and help reduce current debt levels (e.g. bill shock prevention and customer spending controls). Easier integration and more effective measurement of revenue assurance tools Reduce annual printing costs by distributing customer statements via email Manage payments and collections Automated payment processes will aid in the reduction of payment delays which will in turn improve business cash flows A fully integrated voucher environment will lead to improved customer experiences and revenue increases Automated collection processes and enhanced analytics Product development and retirement Enable new, enhanced or converged service offerings A single, configurable product catalogue will decrease the time-to-market of new product offerings Enhanced data monetization through the introduction of policy management Manage single platform for IT Services Reduced complexity in the IT environment by system landscape rationalization and system integration A reduced vendor environment will help reduce supplier management overheads System rationalization will likely lead to hardware consolidation and lower costs Converged Billing Platform

Converged Billing Platform End Solution Output Capability Benefits & Outcomes Manage the fulfilment process A new end-to-end integrated order management function will help reduce order times Improved management of the fulfilment process will result in more efficient orders, less errors, faster time to invoice and customer service improvements Service problem management Improved service problem management through the deployment of enhanced customer self-service and an integrated customer service and billing environment Improved customer service levels resulting from the integration between contact centre and customer self service functionality Channel development and management Improved management of indirect and direct channel management (e.g. automated commission calculations). Dealer self-service will help increase dealer related sales Manage single platform for IT Services Reduced complexity in the IT environment by system landscape rationalization and system integration A reduced vendor environment will help reduce supplier management overheads System rationalization will likely lead to hardware consolidation and lower costs Converged Billing Platform

The Evolving World of Technology Agility , adaptable and relevance will define who survives Disruptive technologies & players Paradigm shifts

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