| 1 Borrower Support Services for Alternative Financing Programs Session 2 _________________________ Setting Up Borrower Support Services with Partners Patti Lind, Facilitator

| 2 Homework from last meeting... Identify a program in your state that provides a borrower support that could benefit your current borrowers. o Who do they serve? o Where do they serve? o Describe the service?

| 3 The Challenge... Even though we value borrower supports at all levels, they are difficult to provide when we don’t have the expertise to deliver it or resources to staff it. What services should you provide? Who are the potential partners? How do we establish and formalize partnerships? When is it a good idea to co-brand the service?

| 4 Determining Services Key Factors: – Are there portfolio issues that could be impacted by training and/or technical assistance? Disproportionate slow pays Defaults Denials on 2 nd funding request/consolidations – Are there common requests for training and/or technical assistance by applicants or borrowers?

| 5 Who are the Potential Partners? AFP Examples 1.Financial Literacy a)Links to online training b)Group workshops c)Asset building 2.Credit Counseling 3.Universal design Telework Examples A.Business Plan Development B.Capitalizing Businesses C.Accounting 101 D. E.

Establishing & Formalizing Partnerships Collaborating with a cause...  Sharing common goals Making sure you’re ready to dialogue o The proof is in the documentation Taking the initiative Structuring the connection...  Memos of Understanding  Contracts for Service  28E Agreements Consideration: Co-Branding | 6

| 7 Next Week...  Identify 1 or 2 borrower supports  Develop your “Dream Team” of partners based on support services to be provided Questions? Contact Patti at Toll Free ext 224 Next Telemeeting: Monday, March 17, 2PM Eastern