Human Services Practicum Improving Your Resume Human Services Practicum

Hard Skills vs. Soft Skills Skills that can be observed, measured or trained to do Computer Skills, Cashier Tasks, Math, Financial Procedures Soft Skills “People skills” what your parent, friends, teachers say about you Enthusiastic, Honest, Mature, Dependable

Job Description & Tasks • Greet customers as they arrive at the store and provide them with information about products and/or services • Respond to customers’ complaints and resolve their issues • Identify prices of goods using memory or scanner • Enter transactions in the cash register and provide customers with the total bill • Sort and count currency and coins • Issue receipts and change to customers • Count money at the end and beginning of each shift Ensure management of daily cash accounts • Maintain periodic transaction reports • Ensure maintenance of check out areas • Resolve customer complaints in a proactive manner • Open and close tills • Train other staff members to work as cashier • Maintain knowledge of store inventory and sales activities • Keep the work area tidy and clean

Job Descriptors & Tasks Assisted with… Responded to… Responsible for… Worked … Created … Maintained …

Skills/Interests Microsoft Office Basic knowledge of Macintosh software Basic knowledge of PC software Answering phones Customer Service Use a cash register to process various transactions Enjoy contributing to a team effort Willing to learn and accept constructive criticism Highly motivated for career advancement Maintain effective communication Solve problems Plan, organize and prioritize multiple tasks and projects

Extracurricular Clubs Organizations Volunteering Church Anything where you worked but didn’t get paid Don’t ever say nothing!!

Goals I plan to attend ________ School and major in ______. Upon graduation, I plan to obtain a job as a ________________

References & Other thoughts Be sure your references know that you are placing them on your resume Add your ACT score if it’s something your proud of Your resume should be your BEST Only highlight the best things you have to offer.