Board Meeting May 23, 2013

May 23, 2013 Board Meeting The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

Welcome, Remarks, Introductions... Mr. Charles Nelson The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

Agenda May 23, 2013 Call to Order Consent Agenda Financial Report Adopt Annual Meeting Minutes Adopt March 21, 2013 Board Meeting Minutes Review Governing Policy Break Executive Director’s Report New Business Executive Session Closing Remarks Adjourn

Consent Agenda Membership Report

Consent Agenda Top 10 Calls By Parish April 2013

Consent Agenda Nature of Work April 2013

Consent Agenda # Of Calls By Type Of Caller April 2013

Consent Agenda % 2010/2011/2012 / Apr2013

Consent Agenda % I-TIC 2010/2011/2012/Apr2013

3/1/13 – 4/30/13 ACCOUNTING/PAYMENT0 ADMINISTRATIONS13 COMPLAINT0 MEMBER SERVICES0 OPERATIONS8 SERVICE REQUEST0 SPAM7 OTHER0 TEST1 TOTAL29 HELP DESK REPORT May 23, 2013

Consent Agenda Motion to Adopt Membership Report General Manager’s Report Help Desk Report

Financial Report Financial Overview... Mr. Charles Carney

Income and Expense for Month

YTD Income and Expense

Non Contractor Expenses

Cost Per Incoming Call

Louisiana One Call Out-In Ratio

Financial Report April 2013 Total Current Assets... Mr. Charles Carney

Louisiana One Call Total Current Assets Annual History NOTE: One Call Locates closed February 2011; March 2, 2011-$571, was moved to Louisiana One Call Expense Account ($228,605.45) and Capital Account ($342,908.18).

Louisiana One Call Total Current Assets Dec Apr 2013 NOTE: April-$201, payment to 2g Marketing ($133,041difference from March Assets)

Louisiana One Call Total Current Assets 2000 – Apr 2013

Accounts Receivable January 2012 – December 2012 Amount Billed 220, , , , , , , , , , , ,362 Amount Rec’d 220, , , , , , , , , , , ,095 % Outstanding 0% 0% 0% 0% 0%.01% 0% 0% 0%.01%.05%.15%

Accounts Receivable April 2013 Amount Billed 235, , , ,721 Amount Rec’d 233, , , ,286 % Outstanding.44%.94% 18% 54%

Financial Report Estimated Call Volume... Mr. David Frey

Louisiana One Call Est vs Act-Incoming 2012/Apr 2013 MONTHLY +2% -1% -2% -9% -4% -11% -13% -16% -7% +2% -3% -17% +15% +7% +2% +5% YTD +7%

Louisiana One Call Est vs Act-Outgoing 2012/Apr 2013 MONTHLY +2.3% -2% -6% -10% -18% % -15% -4% +5% -1% -17% +17% +7% +2% +5% YTD +8%

May 23, 2013 Board Meeting Adopt 2013 Annual Meeting Minutes Adopt March 21, 2013 Board Meeting Minutes

May 23, 2013 Board Meeting Review Board Governing Policy “Approval Levels for Contracts”

BREAK 11:00 – 11:15

Executive Director’s Report LA Damage Prevention Summit Update –April 22-24, 2013 Spring SOCS Meeting Update –April 24-26, 2013 Charles Nelson, Charles Carney Attended

Executive Director’s Report LOC Board Planning Session –June 19, 20-Lod Cook-LSU Campus –Wednesday Meet for Lunch-11:00 A.M.-Acme Oyster House Board Meeting 1:00-5:00 P.M. Galatoire’s-6:30 P.M. –Thursday Breakfast in Meeting Room-8:00 A.M. Planning Session-9:00 A.M. Lunch in Meeting Room-12:00 P.M. Planning Session-1:00 P.M. Adjourn-5:00 P.M. Dinner TBA

Executive Director’s Report Louisiana One Call Board Meeting –September 24, Royal Sonesta-New Orleans –Tuesday 24th Meet for Lunch-11:00 A.M.-Desire, Royal Sonesta Board Meeting 2:00 P.M.-5:00 P.M. LOC Board Dinner 24 th -Bourbon House 6:00 P.M. One Call Concepts Technology Conference –Wednesday 25 th Conference-All Day (Breakfast/Lunch provided) One Call Concepts Reception after meeting Board Dinner 25 th -Pelican Club 7:00 P.M. –Thursday 26 th Conference-Morning Only (Breakfast provided)

Executive Director’s Report Dig Law Advisory Committee Update

May 23, 2013 Board Meeting New Business

May 23, 2013 Board Meeting Executive Session

May 23, 2013 Board Meeting Closing Remarks... Mr. Charles Nelson

May 23, 2013 Board Meeting Adjourn