Asia Pacific CUCM Relocation July, 2012

2 Executive Summary Business Problem: We currently have five servers located in Japan serving IP Telephony call processing and voic to SPE locations throughout Asia. There are heightened concerns regarding the location of the Cisco Unified Communications Manager aka CUCM cluster (currently split between our two office locations in Tokyo, Japan) with respect to earthquakes.

3 Executive Summary Project Costs Software:$ 0K Hardware$ 70K Internal Labor:$ 0K External Labor: $ 3.8K Other/Miscellaneous$ 11.9K Total Year One Costs:$ 85.7K Project Benefits Hard $ Benefits:$ 85.7K Soft $ Benefits (Error prevention): $ 0K Soft $ Benefits (Efficiencies): $ 0K Total Project Benefits:$ 85.7K Five-year Summary and Payback Five-year total costs: $85.7K Five-year total benefits: $85.7K Five-year net benefit: $0M Internal Rate of Return 0% Net present %: $0M Payback: 0 mths This project is in the FY13 Budget Funding Needed FY13 $85.7K Funding Needed FY14 $0K Funding Needed FY15 $0K Total Project Costs $ 85.7K Depreciation: On Going Costs:

4 Benefits Cost Avoidance $85,700  Avoids the future cost of replacing the system should an earthquake disable the system. Risk Mitigation $0  Avoids a regional telecommunications outage that could adversely effect SPE operations.

5 Approach One weekend of telephony Interruption region wide (including up to four hours without voic ) and two hours downtime/interruption in Toranomon,Tokyo to replace and test two SRST voice gateways. Telephones for the region would be interrupted several times during the planned transition to the new cluster location and it is assumed that this would take place outside of business hours commencing on a Friday evening at the close of business at the most Westerly location (Singapore GMT+8) to be back in service by 8am on Monday morning at the most Easterly location (Sydney GMT+10). Voic Servers would be off line to enable full backup with messages to be taken and restored to the replacement servers (estimated 4 hours down time). The gateway upgrade at the Tokyo location would present an outage while the Telco lines are physically cross patched between the existing voice gateway and the replacement (hot cut). There should also be a period of SRST testing at the location to ensure the new gateways function as expected in this mode (2 hours total). Risk Mitigation is built into the plan by not attempting to move the cluster, instead we purchase replacement servers for the new locations. This gives us the ability to roll back to the old server cluster (both Call Manager and Unity Connection voic ). The voice gateways could also be rolled back or swapped out for the original gateways, should this be required.

6 Resource Plan

7 JulAugSepOctDecJanFebMarAprMayJunJulAugSep Project Timeline 2012 Procurement, Planning and Communication 2013 Transition