2005 Electronic Messaging Opportunities IT and Security Services Department 22 February 2005

Our Task l Explore the opportunity to offer new-for-profit electronic messaging services for IEEE members l Areas: and Instant Messaging

Opportunities Identified l Family & Friends Aliases Service l Service w/ 1GB Mailbox l Secure Internet Messaging

Challenges l Competition with free services such as Gmail, Hotmail and Yahoo l Competition with free IM services such as AOL and MSN l ASP Model – Further research might be appropriate to explore the opportunity to offer new services using an ASP for a profit. l Explore the possibility of offering these services at a membership benefit to help IEEE member retention

Family & Friends Alias Service l Benefits UCE and Antivirus Protection One address that does not change Member can subscribe as many aliases for a fee l Limitations Not a real mailbox Alias not allowed to be used as a “Reply-To: by some ISPs l Delivery cost per user $0.38 a month / $4.54 a year ** ** Based on 80% service capacity for 110K Users (Profit factor not included)

Service w/ 1GB Mailbox l Benefits Real mailbox w/ 1GB of storage Web Mail Access POP, WAP for Mobile Devices, Forwarding l Limitations retention & Legal issues/investigations Client Support (Define which to support) 24 x 7 Support (Additional Staff will be needed) Competition with free services such GMail, Yahoo and Hotmail Data Center space & power l Delivery cost per user $1.81 a month / $21.75 a year ** ** Based on 80% service capacity for 110K users (Profit factor not included)

Secure Internet Messaging l Benefits Allows member communication in real-time Allows multiple user communication (Collaboration) l Limitations Requires vendor proprietary client ASP Model Competition with free services such as AOL and MSN l Delivery cost per user $1.00 a month / $12.00 a year ** ** Based on service for 75K users (Profit factor not included)