Statistics Canada’s Quality Assurance Framework A brief overview and lessons learned Claude Julien Director, Business Survey Methods Division and Head of Quality Secretariat

2 Outline  Developing the framework  Implementing the framework  Updating the framework  Support from International Organizations

3 Developing the framework  Long history of good practices  Audit on quality management  Self-assessment based on a framework  Framework was developed in 1997 Definition of quality along 6 dimensions Management of each dimension Use for assessing 4 programs  Framework was revised in 2002

4 Lessons learned  Support from management is essential  External impetus will help  By the NSO for the NSO  Describe management practices  Articulate them around a template  Identify, prioritize and fill any gaps

5 Implementing the framework  Quality Secretariat  Training and Consultation  Maintaining and enhancing related policies, standards and guidelines  Quality Guidelines  Program Reviews

6 Lessons learned  Support from management is essential  Part of program planning and evaluation  Part of career development  Communication

7 Updating the framework  Errors in published data Quality Reviews Record, analyze and report on every correction  StatCan’s mandate: Provide access to a trusted source of statistics Accessibility Trust = Relevance + Quality Organizational efficiency  Corporate Business Architecture

8 Lessons learned  Quality Gap  Sustain and renew awareness of quality  Support from management is essential  External impetus will help  Use of Generalized Statistical Business Process Model (GSBPM)

9 International organizations  Provide an additional impetus to develop NQAFs  Seek agreement on a standard template and terminology  Develop a training and knowledge transfer strategy  Provide opportunities to share experiences and issues  Stimulate and coordinate research

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