QUEENSLAND TOURISM INDUSTRY COUNCIL Employee Network PRESENTATION “ The future of Indigenous Employment - Leaders Leading the next generation” Pullmans Palm Cove the Sea Temple & Resort 1

“Life is a journey not a destination…” Began my business degree at James Cook University 2009 Changed from BACHELOR of Commerce into BACHELOR of Tourism Management and Marketing after commencing work at two Accor Properties “IBIS & GRAND MERCURE TOWNSVILLE” more suited to my personality Worked as a room attendant and progressed skills to mini-bar (RSA certificate) Accor valued and respected my career potential they supported my university commitments Expanded skills into front office, reservations, conferencing, food and beverage, account management and revenue Accor has there very own indigenous pathways program CAREER PATHWAYS 2

PULLMAN PALM COVE SEA TEMPLE RESORT & SPA Provides me with benefits of up to 70% off staff discount under Accorhotels Bienvenue card used for food & beverage discounts 1x complimentary nights accommodation & breakfast annually Or $80 complimentary dinner voucher for x2 Staff specials within the resort (up to 50% on SPA treatments) MY EMPLOYER 3

CAREER TRACKERS INTERNSHIP ACCOR CORPORATE OFFICE - ANGEL PLACE SYDNEY 4 Broaden leadership skills embraced diversity, problem solving, decision making and planning innovation Business Communication – Engage with HR team to experience work on key projects within the Sales & Marketing team Personal Effectiveness Skills – professional self-awareness, building stakeholder relationships, interpersonal skills

PULLMAN PALM COVE TEAM SUPPORTIVE TEAM 5 Work closely with several departments Food & beverage team Conference Events Executive (Weddings) Housekeeping team Maintenance team Front & back office team Kitchen staff Revenue and reservations Night Audit team Accounts and finance team

GUEST SERVICES AGENT POSITION & CURRENT ROLE 6

THANK-YOU! Rhonda, Wayne, Penny, Willie - QTIC & all others involved 7