BIS TCO Assessment Tool Mark Alexieff Senior Product Manager Exchange Server marketing December 16th, 2004 Mark Alexieff Senior Product Manager Exchange Server marketing December 16th, 2004

Agenda Overview Website (Thin Client).NET Application (Thick Client)

Why TCO Assessment Tool? Objective Provide a tool to assess cost-effectively the benefits of migrating to Windows Server 2003 and Exchange Server 2003 for mid-size organizations Provide a scalable platform to support assessments for other Microsoft products Tool Components Website (Thin Client).NET application (Thick Client) End-users Microsoft Partners Microsoft Partner Account Managers Customers (Thin Client only)

BIS TCO Tool Components Website (Thin Client) Preliminary Assessment Generates leads on assessment candidates Registration Offers a teaser of the potential benefits of an assessment.NET Application (Thick Client) Assessments Captures basic customer contact and demographic information Profile Takes client’s operational data and calculates TCO costs and financial metrics

Input Customer Registration Data Select Prequalification Evaluation Fill out Prequalification Evaluation Legitimate Lead? Yes No Partner/Telesales & Customers Partner Account Manager (PAM) Partner Central Another Evaluation? SIEBEL creation and/or record annotation of activity Yes No Done Result report generated (Screen, Print, ) Hardwire Process BISTAC Server Formatted Txt. file Direct Marketing Campaigns (Batch Input) Call Center Verifies -Contactable Customer Key - Preferred Partner Profile Deleted US: >200K US: <200K BIS TCO -Thick Client- - Customer Key - Preferred Partner Full report generated (Screen, Print, ) - -Customer Key - -Download Customer Info Engages Customer BISTAC Server - -Anonymous Data Upload PAM – Lead for Country/Sub All Non-US BIS TCO Tool Process Microsoft Website.NET App Integration Points

Step 1: Registration Data Requested Promotion code First Name * Last Name * Title * Business Name * Address * City * State * Zip/Postal Code * Country/Region * Phone * * Purchase Timeframe Company size Job function Industry Contactability Preferred Partner * Required

Step 2: Complete Preliminary Assessment Available Preliminary Assessments Windows Server 2003 Exchange Server 2003

Step 2: Complete Preliminary Evaluation Questions 1. Please choose the Windows Server 2003 migration path you are following 2. Please check the solutions you are interested in migrating to Windows Server 2003: 3. Please rate the below operational goals as High, Medium, or Low priority for your company: 4. How many network users do you support? 5. How many server locations do you oversee? 6. How many servers do you support? 7. Do non-IT personnel use terminal services? 8. How much of your company's daily activity relies on terminal services? 9. Who maintains your routine IT operations? 10. How many in-house IT staff do you have?

Step 3: Preliminary Results Dear Thank you for taking a preliminary assessment for. Given your infrastructure needs, these are the benefits companies similar to yours have seen: - Companies in our study cut their systems administration time by an average of 32% - -Windows Server 2003 users spend 36% less time and 27% less money on systems management and desktop administrations - -Companies with networks of your size see the greatest return--from 25% to 50% in time and dollar savings Created for: Company: Partner: Date: On-screen

What software are you currently running? # server crashes x # servers x time to repair (hrs) x IT hourly wage Crashes per month per server = 2 Windows 2003 Server Administration Cost Y1 to Y3 Netware 4.2 Server Administration Y1 to Y3 VS Net Present Value Return on Investment Netware 4.2  Crashes per month per server = 3 1. Takes basic client profile and network information 2. Matches the client with a survey profile to suggest cost and operational default metrics 3. Allows client to override suggested costs and operational defaults 4. Uses the cost and operational metrics to compute costs, organized by Gartner’s TCO chart of accounts 5. Projects changes in costs for the migration scenario 6. Calculates financial metrics using cash flow analysis, where the difference in costs = cash flow Cost of server crashes per month in IT wages Payback Period Rate of Return How an Assessment Works…

Demo…

Next steps… Try out and become familiar with the BIS TCO Assessment Tool – (hand out USB drives!) Access the training provided on the USB Drive Use this tool with your customers Provide feedback to: