Julie Rodgers Smith, M.S. Director of Public Private Partnerships

Phones for Health A global cross-sector partnership to leverage the rapid growth of mobile phone networks in the developing world to help countries deliver health services more effectively. Currently being implemented in Kenya, Tanzania and Rwanda.

The Balanced Scorecard Financial Performance Managed through standard financial tracking, and measured through cost effectiveness analysis Financial Perspective Financial Management & Cost Effectiveness Partnership Logic Model & Strategic Plan Human Capacity Development Ownership & Sustainability Learning & Growth Perspective Customer Perspective Program Design & Performance Partnership Governance & Performance Internal Business Process Perspective Program Performance Measured & managed through suite of performance indicators & periodic evaluations Partnership Performance Managed through carrying out partnership mapping and partnership health & fitness checks

How does “Phones for Health” work? The system allows health workers to report data from the field using their mobile phones, as well as PCs and PDAs. Once entered, the data is mapped and analyzed by the system and made immediately available to health authorities at multiple levels via the web. The system also supports SMS (text messaging) alerting and notification and tools for communication and coordination with field staff.

Program Reporting Disease Surveillance Blood Donor Messaging Master Facilities List Human Capacity Development Increase accuracy Increase engagement Increase in donors receiving messages Compile all lists into 1 central database Increase data analysis to inform decision making Increase timeliness Increase system use Increase in donor retention Increase system usage Increase MOH ownership of system management Increase feedback to providers Reduction in reporting burden Increase in volume of blood donated Cultivate buy- in from MOH Ultimately disengage P4H support Areas of focus for performance metrics

Data collection training in Tanzania 80% of community workers trained submitted reports, 97% submitted on time

Partnership Performance Assess Partnership Health & Fitness Do we have a healthy Partnership? Is it fit for purpose? Partnership Drivers Partnerships Desired Targets How Partners Participate Partnership Performance 4. Take Remedial Action1. Conduct Partner Profiling Interviews 3. Facilitate Partnership Conversations2. Conduct Partnership Mapping

Lessons Learned Partnership Performance Focus on drivers: understand and respect the drivers of each partner Facilitate openness, transparency, and clarity Program Performance Bring measures to life. For each indicator/evaluation, define: Purpose – how the indicator can be used / linked to intended outcome Action – if indicator is not improving, identify potential root causes Financial Performance Seek equity (as opposed to equality) between the contribution of partners Focus on value and efficiency Framework Development Ensure a Balanced & Holistic Framework Use it! Prepared with the assistance of Kitrhona Ramday, ADP