PNOs-Suppliers Technical Interfaces Heidelberg, 3 March EIRUS User Group for Reliability and Quality Measurements Jan Willems, EIRUS secretary Belgacom (TEM) tel fax

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Presentation outline A picture of EIRUS Objectives Activities Future activities Conclusion

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March EIRUS User Group of Quality and Reliability Measurements for all kinds of Telecommunication Products A picture of EIRUS

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March A group of PNOs and suppliers Quality is a keyword the goal is to improve quality Measurement uniformity reduces the costs for supplier and PNO Cooperation PNO-supplier agree on the way to collect and present results provide feedback discuss improvement plans A picture of EIRUS

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March EIRUS Recommendation of EURESCOM P307 project Set-up meeting in June 1995 Rules and procedures PNO and supplier membership EIRUS = E-IPQM and E-RQMS Users A picture of EIRUS

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Which measurements ? E-IPQM based on IPQM (In Process Quality Metrics), Bellcore GR-1315-CORE E-RQMS based on RQMS (Reliability and Quality Measurements for Telecommunications Systems), Bellcore GR-929-CORE A picture of EIRUS

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Presentation outline A picture of EIRUS Objectives Activities Future activities Conclusion

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March EIRUS Objectives implement the E-IPQM and E-RQMS measurements formulate a consensus on change requests to E-IPQM and E-RQMS to preserve uniformity find best solutions and practices learn from experiences of other EIRUS members provide input to system user groups on the issue of quality measurements promote the knowledge about E-IPQM and E-RQMS Objectives

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March EIRUS Members Belgacom BT Deutsche Telekom OTE Greece Swisscom PTT Telecom Telecom Finland Telecom Italia Telenor Telia Alcatel Ascom Hasler AG Bosch Telecom ECI Telecom Ericsson GPT Italtel Lucent Technologies Nortel Siemens Objectives

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Telecommunication products Applicable for all telecommunication products Status as of 1997 : Objectives

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Presentation outline A picture of EIRUS Objectives Activities Future activities Conclusion

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Implementation of measurements Task of each individual PNO - supplier interface IPQM metrics during development of the product e.g.- Software System Size - Test Tracking - Milestone Monitoring RQMS measurements during operation e.g.- System Outage Performance - Problem Reports - Fix Response Time Activities

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Phased implementation Phase 0 : January - June RQMS + 3 IPQM Phase 1 : July June 1998 additional : 9 RQMS + 3 IPQM Phase 2 : October June 1999 all RQMS, all IPQM Activities

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Why a phased approach ? Learning phase for PNO and suppliers Start introduction of E-IPQM/E-RQMS quickly by using a small set of measurements Requested by the suppliers Activities

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Keep measurements uniform Background Some measurements need system specific interpretations European situation different from USA New developments and products Evolution in Bellcore Activities

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Keep measurements uniform EIRUS Issue List mechanism to manage in a structured way implementation problems and questions PNOs and supplier can raise an issue, e.g. for clarification to propose a deviation from Bellcore definitions Issues are discussed on EIRUS meetings Decisions help PNOs and suppliers Activities

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Working groups to work between meetings on specific topics e.g. application of IPQM for Object Oriented development EIRUS procedures Measurement topics Fault Fix History Patches Activities

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Presentation outline A picture of EIRUS Objectives Activities Future activities Conclusion

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Next meeting Next EIRUS meeting on March 1998 in Rome New PNOs or suppliers are welcome Agenda Status of implementation EIRUS Issue List Results of working group Bellcore tool for IPQM and RQMS Phase 2 P619 Task 4 results Future activities

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Information on EIRUS Internet An information package is available upon request Rules and procedures Membership application form General info Future activities

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Presentation outline A picture of EIRUS Objectives Activities Future activities Conclusion

PNOs-Suppliers Technical Interfaces Heidelberg, 3 March Conclusions EIRUS is a useful forum to discuss implementation of quality measurements learn from and share experiences with other EIRUS members maintain the interface between PNOs and suppliers keep uniformity in the measurements to reduce cost for supplier and thus for PNOs products with a good quality and at low cost Conclusions