TMS - Cooperation partner of TÜV SÜD EFFECTIVE SERVICE MANAGEMENT based on ISO/IEC & ISO/IEC

TMS - Cooperation partner of TÜV SÜD INTRODUCTION A Management System is the framework of policies, processes and procedures used to ensure that an organization can fulfill all tasks required to achieve its objectives. Management responsibility Document management Resource management Management review Internal audit Continuous improvement Information security policy Risk management Information security controls Security incident management ISO 9001 Qualitymanagement Qualitymanagement ISO/IEC IT Service management ISO/IEC IT Service management ISO/IEC Information security management ISO/IEC Information security management

TMS - Cooperation partner of TÜV SÜD ISO/IEC IT SERVICE MANAGEMENT ISO is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework. An IT Service organization can use ITIL to implement ITSM processes according to best practices, and ISO can be used for implementation and measurement of essential processes. ISO/IEC Specification ISO/IEC Code of Practice ITIL, CobiT, etc. Best practices Processes, Policies, Procedures, Instructions Requirements Management Overview Process definitions Deployed In-House

TMS - Cooperation partner of TÜV SÜD ISO/IEC INFORMATION SECURITY MANAGEMENT ISO is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation's information risk management processes. Managements commitment to a management system providing governance over information company wide, data governance Asset inventory allowing the formal identification of information repositories in addition to software, hardware, people, telecommunications and physical property Information classification identifying the categories of information and what controls need to be applied during the course of regular business activities Continuous improvement allowing management to address quality, which translates into cost savings by supporting and following up on defects in service delivery impacting availability, software, information repositories impacting data integrity and confidentiality enforcing security standards and processes, etc.

TMS - Cooperation partner of TÜV SÜD INTEGRATED MANAGEMENT SYSTEM An Integrated Management System (IMS) combines all related components of a business into one system for easier management and operations. IT Service and Information Security management systems can be combined and managed as an IMS. These systems will be not separate systems that joined together, rather they will be integrated with linkages so that similar processes will seamlessly managed and executed without duplication. Cost and resource saving Risk management Finance performance Corporate reputation Improved communication Streamlined business operations

TMS - Cooperation partner of TÜV SÜD ISO AND ISO Introduction 1 Scope 2 Normative references 3 Terms and definitions 4 Context of the organization 5 Leadership 6 Planning 7 Support 8 Operation 9 Performance evaluation 10 Improvement Introduction 1 Scope 2 Normative references 3 Terms and definitions 7 Relationship processes c) & d) Information security policy 6 Service delivery processes 6.6 Information security management Maintain and improve the SMS Monitor and review the SMS 4.1 Management responsibility 4 Service management system general requirements Implement and operate the ISMS 6.3 Service continuity and availability management 5.2 Plan new or changed services Plan the SMS 4.5 Establish and improve the SMS Policy Definition of objectives Definition of roles and responsibilities Awareness Communications Control of documents and records Management of metrics Internal audit Management review Corrective/Preventive actions and continual improvement

TMS - Cooperation partner of TÜV SÜD TECHNICAL TOOLS Change management database system Management and planning Configuration identification Configuration control Status accounting Verification & audit Help desk system Knowledge Management Problem Management Access Management Service Catalog Data loss prevention system Discover where data is stored Monitor how data is being used Protect data from being leaked or stolen Security information and event management system Log management Turn data into useful information The automated events analysis Dashboards Gathering of compliance data (security, governance and auditing processes) Long-term storage of historical data Forensic analysis

TMS - Cooperation partner of TÜV SÜD SUCCESS STORY

TMS - Cooperation partner of TÜV SÜD TMS LLC 04070, Kyiv, Ukraine 9 Naberezhno-Khreschatitskaya str. Tel.: Fax: Management Systems Ltd. N4 Bokhua str. Tbilisi, Georgia Tel: ( ) TMS LLC 04070, Kyiv, Ukraine 9 Naberezhno-Khreschatitskaya str. Tel.: Fax: Management Systems Ltd. N4 Bokhua str. Tbilisi, Georgia Tel: ( )