i ServiceDesk Basics Tim Prado Dan Maddux TMA Systems

i ServiceDesk Basics Submitting Requests View Request/Work Order Information Automatic Responses Customize HTML Pages i SD Access

Features Approval Process Material Request Key Request Minor Capital Project Request Reports & Useful Links

Home Page

Submitting Requests

Request/Work Order Information

Response Automatic Response Actions Submit Request i SD Request Accepted or Rejected Work Order Status Change Close Work Order

Custom HTML Pages Retrieve HTML Page (Desktop only) Modify Page with HTML Editor Save Page in the HTML Folder

Custom Home Page

Anonymous Access Secured Access Secured Pages Home.html Request.html User Access i SD Access

Approval Process Requires Secured Pages Approval Routing Options Approval Users

Material Request Catalog Search – Part Type – Part Code or Part SKU – Part Description My Cart Checkout

Key Request Requester Information Transaction Type Request Form

Minor Capital Project Request Requester Information Project Request – Description – Accounts – Details – Estimated Budget

Reports & Useful Links Reports – Record Lists – Phone Numbers Useful Links – Facility Links – User Definable Links

Questions? Please complete the evaluation