Mailers Technical Advisory Committee Update November 2015

Slide 2 Postmaster General’s Mailers Technical Advisory Committee Association of Associations  Representatives of the industry – not companies  Currently Over 50 Associations have an MTAC membership Associations include: DMA, PostCom, MPA, IDEAlliance, Alliance of Nonprofit Mailers, PIA, NNA, PSA, etc. One Association Executive and up to Three Association Representatives per Association Approximately175 Association Executives and Representatives Focus  A venue for the U.S. Postal Service to share technical information with mailers, and to receive their advice and recommendations on matters concerning mail-related products and services  Enhance customer value and expand the use of these products and services for the mutual benefit of Mailing Industry stakeholders and the Postal Service.

Slide 3 MTAC 50 th Anniversary Pres. John F. Kennedy  Executive Order February 26, 1962 May 27, 1965  Post Office Department Headquarters  Circular No  PMG John Gronouski Partnership Results  ZIP Code  Barcoding  Drop Shipping  Flats Sequencing System  Etc.

Slide 4 MTAC Executive Committee Members ( ) IndustryU. S. Postal Service Christopher G. Lien Industry Chair ( ) BCC Software Jim Nemec Postal Chair Vice President, Consumer & Industry Affairs Erv Drewek Industry Vice Chair & Treasurer ( ) Graphic Communications, a Veritiv company Judy de Torok Postal Co-Vice Chair Manager, Industry Engagement & Outreach Consumer & Industry Affairs Phil Thompson Immediate Past Industry Chair ( ) Quad/Graphics Inc John Budzynski Postal Co-Vice Chair Consumer Advocate and Manager Customer Relations Consumer & Industry Affairs Wanda Senne Incoming Industry Vice Chair ( ) Access Worldwide Dale Kennedy Program Manager Manager, Industry Engagement Strategy Industry Engagement & Outreach

Slide 5 MTAC Leadership (2014 to 2015) Industry LeadersPostal Service Classes of MailFocus Areas First-Class MailPayment Sharon Harrison Major Mailers Association AT&T Services Inc. Angelo Anagnostopoulos Edison Electric Institute GrayHair Software Inc Pritha Mehra VP, Mail Entry & Payment Technology PeriodicalsService Performance Informed Visibility/Addressing John Stark Idealliance Condé Nast Lisa Bowes Nat'l Alliance of Standard Mailers & Logistics Intelisent: Robert Cintron VP, Enterprise Analytics Standard MailPreparation & Entry (Operations) Wanda Senne Nat'l Assn of Advertising Distributors Access Worldwide Bob Schimek Idealliance Satori Software Linda Malone VP, Network Operations Package ServicesMailpiece Design & Product Development John Medeiros Parcel Shippers Association DHL Global Mail Steve Colella Epicomm The Calmark Group Gary Reblin VP, New Products and Innovation

Slide 6 MTAC Meetings Quarterly meetings generally held at USPS Headquarters  MTAC members are required to attend. Substitutes are not allowed. Approved Industry experts can attend as guests  Each association is permitted a maximum of three guests per year Becoming an MTAC Member:  Check the MTAC Roster posted on ribbs.usps.govribbs.usps.gov Meeting Format  Tuesday Morning – MTAC Committee Meetings  Tuesday Afternoon MTAC General Session – Open  Wednesday All Day Focus Group Meetings – Closed MTAC General Assembly (announcements; recognize new members) MTAC Business Meeting for current MTAC industry members only  Thursday Morning – Workgroup Sessions & Meetings MTAC Leadership and Executive Committee meetings

Slide 7 Types of Committees Group Type Intended Function Primary Sponsor / Oversight Group Participants Approval of Participants Timeframe User Group Ongoing forum for USPS & users of a particular postal product or process. MTAC Focus Area Leader (postal and/or industry) Subject Matter Experts (both USPS and industry) User Group Leaders Open - No specific end date. Annual review of issue statement in August by the MTAC EC. Work Group Address defined issues, and provide recommendations MTAC Focus Area Leader (postal and/or industry) Primarily MTAC Members and industry experts MTAC Focus Area Leader Concludes when recommendations are submitted for consideration (per the issue statement) Task Team Quickly address very specific issue to achieve results in a strict, often urgent period of time. MTAC Executive Committee (may also be delegated to Focus Area Leader if subject is specific to an Area) Specifically selected by MTAC Leadership and Executive Committee MTAC Executive Committee Concludes when task or problem resolution is completed (per the issue statement)

Slide 8 Current User Groups #1 - PostalOne!, SASP, Intelligent Mail (Biweekly) #2 - eVS/Product Tracking System (Monthly) #3 – FAST (Biweekly) #4 – Visibility (previously CONFIRM) (Biweekly) #5 – Addressing (Technology & Business Strategy) (Biweekly) #7 – MTEOR (Quarterly) #8 – USPS Promotions (Monthly) #9 – Presort Reference Data (Biweekly) #10 – Mail Acceptance and Payment (TBD)

Slide 9 Status of Workgroups and Task Teams Recent Completions  WG Seamless Acceptance  WG Streamlined Weight and Ad Capture Process  WG Certificate of Mailing (COM) Improvements In-Progress  WG FSS Multi-scheme Pallets  WG Refining Package Machinability Standards  WG Improving Accuracy and Use of UAA Reason Codes  WG PAVE Enhancement  WG Payment Modernization  WG An informed delivery APP  WG 175 – Streamlining CSA Mail Preparation  WG 176 – Streamlining RIBBS Information Task Teams  TT 23 - Readiness for Trend Based Verification closing

Slide 10 Recent and Planned MTAC Related Webinars Webinars and Related information is located on the Industry Outreach page of RIBBS  Industry Alert communications are also archived at this location.

Slide 11 Key Highlights of Focus Areas Mail Preparation and Entry (Operations)  Revise 5-Digit schemes for First-Class flats (First-Class)  Review 13-ounce restriction on air transit / TSA regulation (First-Class)  Multi-Scheme FSS pallets over phase period (Periodicals)  FAST contact information to be updated (Standard Mail)  Update color code policy on RIBBS (Standard Mail)  Add CSV file download option for labeling list on RIBBS (Package Services) Visibility/Service Performance Measurement  Request for more Industry Alerts on Enterprise Analytics (First-Class)  “93 Return IMb” analysis into UG5 action and discussion (First-Class)  Improve percentage of Periodicals from measurement (Periodicals)  USPS to review DPV performance of addresses on packages (Package Services)

Slide 12 Key Highlights of Focus Areas Product Development  UG8 review of acceptance Color Transpromo requirements (First-Class)  Review of insurance companies participation in mobile promotion (First-Class)  Discuss and evaluate Mail Service Provider incentive (First-Class)  Outreach program for Secure Destruction program (First-Class) Payment and Acceptance  Review of sample request for incentives and promotions (First-Class)  RIBBS information on Guide to Assessable Metrics (All)  Threshold change requests with lead time (First-Class)  Review assessment period; Request 6 month notice (First-Class)  Payment Modernization impact (Periodicals)  Webinar on Postage Assessment process (All)  Mail Anywhere fact sheet review (Standard Mail)  MID usage for eVS (Package Services)

Slide 13 Industry Resource Guide

Slide 14 Ways of Communication USPS Customer Communications Vehicles PublicationTypeFrequencyDeadlineIssue DateIntended AudienceCirculationMessagesTeam Responsible Electronic / Industry Alert As neededNA MTAC and other large mailers5,000 USPS news, pricing announcements, webinars, promotions, products and other newsConsumer & Industry Affairs Mail Spoken Here Twice a monthFirst and middle of the monthNAMTAC and Industry members USPS webinars, promotions, products, summary information of Federal Register Notices, summary snapshot of relevant Post Bulletin information, and other news MTAC Mailbox As neededNA MTAC and other large mailersNA Provide feedback and answers to MTAC member inquiriesConsumer & Industry Affairs PCC Alert As neededNA PCC membership7,000 Information on PCC workshops, USPS and PCC webinarsConsumer & Industry Affairs PCC Insider Electronic ed newsletterMonthlyFirst week of the monthMonthly on 15th of the monthMailers,PCC members mailers on opt-in list7,000 PCC news, best practices, policies, PCC updates Joint responsibility: Corporate Communications and Consumer & Industry Affairs System Application s (eVS, PTR, FAST, etc) As neededNA Registered usps.com customersNA Planned outages, enhancements, and unschdeduled disruptions Consumer & Industry Affairs, Mail Entry & Payment, Network Operations, Product Visibility Online DMM AdvisoryElectronic postingAs neededNA Mailers on opt-in list30,000Pricing and classification updatesProduct Classification Federal Register NoticeElectronic postingAs neededNA PublicNA Proposed rules, product changes, proposed pricing changes involving the DMM, the IMM, and the Publication 52Product Classification Postal Manuals-DMM, IMMOnlineMonthlyNAFirst Monday of the monthCustomers, Mailers, and EmployeesNA Rules, guidelines, requirements, and information for Domestic and International products or services.Pricing & Classification USPS Service Alerts, usps.comOnlineDaily - as neededNA Mailers, external customers,USPS employeesUnlimited Service updates related to weather, closings, man-made, national security events, etc. Online Solutions, Operations, Corporate Communications, Industry & Consumer Affairs Postal FactsOnlineAnnually Production begins in DecemberJanuarypublic, media, stakeholdersUnlimitedPostal facts and informationCorporate Communications Postal BulletinOnline versionEvery two weeksWednesday beforeEvery other ThursdayMailers, USPS employees 200,000 via notice and posted on about.usps.com and Blue Postal policies and procedures, organization informationCorporate Communications Print Annual ReportPrint versionAnnually NA - production begins in August each yearMid-NovemberUSPS stakeholders, public Printed copies for members of Congress only and special request USPS overall report. Financials, objectives, etc.Corporate Communications Postal BulletinPrinted versionEvery two weeksThursday before Every other ThursdayEmployees & mailers3,300 Postal policies and procedures, organization informationCorporate Communications

Slide 15 Ways of Communication (cont.) PublicationTypeFrequencyDeadlineIssue DateIntended AudienceCirculationMessagesTeam Responsible Social Media FacebookOnlineDaily 2 weeks prior to posting for content requirung Legal ReviewNA Facebook account holders/USPS friends, public and employeesUnlimited Customer news,trivia, service, alerts,marketing and employee storiesCorporate Communications LinkedInOnlineWeekly 2 weeks prior to posting for content requirung Legal ReviewNA LinkedIn account holders / B2B focus, public and employeesUnlimited Employment opportunities,stamp updates, postal news, product changes, financials,Corporate Communications TwitterOnlineDaily 2 weeks prior to posting for content requirung Legal ReviewNA Twitter subscribers / USPS followers, public and employeesUnlimited Customer news,trivia, service, alerts,marketing and employee storiesCorporate Communications InstagramOnlineOn going 2 weeks prior to posting for content requirung Legal ReviewNAInstagram account holders, public and employeesUnlimited Customer news. Marketing info, employee storiesCorporate Communications YouTubeOnlineOn going 2 weeks prior to posting for content requirung Legal ReviewNAPublic, stakeholders, employeesUnlimitedUSPS news and infoCorporate Communications USPS BlogOnlineOn going 2 weeks prior to posting for content requirung Legal ReviewNAPublic, stakeholders, employeesUnlimited Customer news, marketing info, employee stories, USPS position piecesCorporate Communications Stamp Services blog, Facebook, Twitter, PinterestOnlineDailyNA Public, stamp collectors, employeesUnlimitedStamp news and information Stamp Services and Corporate Communications Other RIBBSOnlineDailyNA Mailers, public, employeesNA Daily updates, Industry Outreach, MTAC, PCC, MDA customer service, service alerts National Customer Support Center, Mail Entry & Payment Technology, Address Management, and Consumer & Industry Affairs Business Service Network (BSN)OnlineAs neededNA Mailers and employeesNA Provide customer service and support to mailersBusiness Customer support Help Desk (1-800-AskUSPS)Telephone/OnlineAs neededNA Public, stakeholders, employeesNAPoint of contacts for customer supportCustomer Contact Center MTAC Issue Tracking System (MITS)OnlineAs neededNA MTAC user groups, task teams, workgroups,USPS employeesNA Minutes, rosters, progress, and recommendation reports for MTAC Ugs, TTs, and WGs.Industry Engagement & Outreach PostalOne!OnlineAs neededNA Mailers and employeesNA Information Management system for business mailers for electronic mail entry, payment, tracking and reportingPayment Acceptance & Network Operations

Questions? Interim MTAC Update 2015 status and inquiries should be directed to: Consumer & Industry Affairs / Industry Engagement & Outreach